The hospitality industry is witnessing a transformation in how guests approach wellness during their travels. Traditional spa and fitness services are evolving into wellness journeys, driven by technological innovation and changing guest expectations.

The way travellers book their stays is changing. More than ever, guests are looking for convenience, flexibility, and value—while hoteliers are exploring new ways to maximize revenue and boost guest loyalty. At the heart of this shift is the book direct movement, where both travellers and hoteliers benefit by side-stepping third-party booking platforms.

Infor, a global leader in business cloud software specialized by industry, today announced the release of its new Revenue Management Solution (RMS) for the hospitality sector. This innovative platform is designed to revolutionize how hotels and resorts optimize their pricing strategies and manage revenue in an increasingly complex, AI-driven market.

As we step into 2025, digital transformation continues to drive innovation across the hospitality industry, offering countless opportunities to increase engagement and boost revenue. One tool that stands out as essential in this evolution is the booking engine. No longer just a reservation system, today’s booking engines are dynamic retailing platforms designed to maximize revenue potential and elevate the guest experience.

Online travel agents (OTAs) have been made the arch-enemy of hotel direct bookings – a narrative we’ve seen across the sector due to the volume of bookings and high commission costs they command. But if hotels can reframe their thinking, OTAs are a powerful and positive part of the Find, Book, and Grow strategy.

Cendyn, a global integrated hotel technology and services company, and Amadeus, a leading travel intelligence and technology provider for the travel industry, today released metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). The 4Q2024 Index shows an overall health metric of 108.2 percent year-over-year (YOY), showing the highest overall index rating in four quarters. Top overall health index markets include:

The hospitality industry isn’t slowing down, and outdated PMS solutions are dragging hotels behind. Clunky, slow, and vulnerable to cyber threats, legacy systems can no longer keep up. If your property still relies on an aging PMS, here’s why 2025 is the year to upgrade—ranked from most to least urgent.

Shiji, a leading global hospitality technology provider, announces a significant expansion in Mexico with the opening of a new office in Mexico City in 2025 and the appointment of Alejandra Pueblita as Country Manager for Mexico. With over two decades of experience in sales, customer satisfaction, and leadership roles at renowned companies such as Hoteles Misión, IHG, and Grupo Posadas, Alejandra brings unmatched expertise and a customer-first approach to Shiji’s growing operations in the region. The expansion reflects Shiji’s commitment to empowering the hospitality industry in Mexico with innovative solutions and dedicated local support.

Hoteliers who have taken advantage of Google’s hospitality marketing tools are already familiar with all the ways the search giant can connect guests with accommodations. But Google Hotel Center Feeds offer a new way to reach potential visitors.

As the hospitality industry focuses on maximizing revenue and personalizing guest experiences, AI and data security are becoming indispensable tools. For years, online retailers have successfully used AI-driven merchandising, and now hotels can follow suit to provide tailored offers beyond the guest room. With the application of AI and machine learning, hoteliers can engage guests coherently throughout the reservation life cycle, improve operations, and boost revenue, marking a shift from generic offers to personalized experiences.