Shiji Reviewpro Launches Guest Experience Benchmark Report For Q1 2023
Barcelona - In response to the rapidly growing travel market and the increasing demand for optimal guest experience in hotels, Shiji ReviewPro is proud to announce the launch of its Guest Experience Benchmark for the first quarter of 2023. Analyzing over 2 million reviews from 9,500 hotels in all regions, from Asia Pacific to the Americas, the report provides a comprehensive snapshot of guest experiences in 3 to 5-star hotels. This pioneering benchmark analysis offers hoteliers valuable insights into guest satisfaction trends and provides a comparative measure against current industry standards.Key findings from the Q1 2023 report include:
Understanding how one's hotel is performing against the global or regional industry is the secret of many of the world's best hoteliers. By publishing the global benchmarks per region, we aim to equip hoteliers with insights on how they can offer the best service. Those who prioritize quality service tend to be the most successful. Michael Kessler, CEO of Shiji ReviewPro
The full Benchmark report is available for free to all subscribers. To read the report, download here.
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit shijigroup.com.
Organization
Shiji Group
www.shijigroup.com/
Saarbrücker Str. 36A
Berlin, 10405
Germany
Recent News
 Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS |
 Technology, Trust, and Travel Trends: Hospitality Takeaways from FITUR 2026 | By Florencia Cueto Pedrotti |
|
Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar |
