Infrasys POS Best Customer Support in 2026
Atlanta, Georgia, US - Shiji today announced that Infrasys POS, its enterprise point-of-sale solution, has been awarded the 2026 “Best Customer Support” badge by Software Advice. The recognition is based entirely on verified customer reviews from hospitality professionals and reflects Shiji’s focus on delivering dependable, responsive support for technology that underpins 24/7 hotel and restaurant operations. For hospitality businesses that operate around the clock, reliable technology support is essential. The Software Advice recognition reflects feedback from customers who rely on Infrasys POS daily to support service across restaurants, bars, and hotel outlets. The award underscores the importance of consistent, always-available support in environments where system performance directly impacts guest satisfaction and operational continuity. Infrasys POS is a flagship solution within Shiji’s portfolio, designed as an enterprise-level, cloud-based point-of-sale system for the global hospitality industry. Built to be hardware-agnostic and highly resilient, the platform follows a cloud-managed but not cloud-dependent architecture, allowing operations to continue even during connectivity disruptions. The solution integrates seamlessly with property management systems and supports mobile-first service workflows, helping hospitality teams simplify operations and focus on delivering high-quality guest experiences. Recognition from Software Advice validates Infrasys POS’s continued emphasis on customer-centric design, operational stability, and dependable service delivery. Verified Software Advice reviewers shared the following feedback: The 2026 “Best Customer Support” badge places Infrasys POS among the highest-rated solutions in the Restaurant POS category on Software Advice. The recognition reinforces Shiji’s continued investment in service excellence, long-term customer partnerships, and technology that supports hospitality operations without interruption.Exceptional customer support has always been fundamental to who we are at Shiji. Hospitality operates day and night, and our responsibility is to be there with the same reliability and commitment. This recognition from Software Advice reflects the dedication of our Infrasys teams and the trust our customers place in us every day as they deliver outstanding guest experiences. Kevin King, CEO of Shiji
Very good overall. I have used the system for 5 years now and have been incredibly happy with the depth of customizations that you can make to the platform. Tristan S., Software Advice
It's a simple and easy-to-use program, even for first-time users. Accessing various program settings is easy, and you can do it directly in the cloud, allowing for instant real-time data synchronization. Pardon D., Software Advice
Overall, I am extremely satisfied with Infrasys' support and system. Thank you. Kesavaraj R., Software Advice
About Shiji Group
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit shijigroup.com.
Contact
Franca Bertram
Press Inquiries
Email: franca.bertram@shijigroup.com
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Shiji Group
www.shijigroup.com/
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