Shiji x Shangri-la
Shiji, the global leader in hospitality technology, announced today that Shangri-La The Marina, Cairns, one of Australia’s most iconic waterfront luxury hotels, has successfully gone live with Infrasys POS. The implementation marks a significant step in the hotel’s commitment to delivering seamless, efficient, and highly personalized guest service, supported by enterprise-grade cloud technology designed specifically for modern luxury hospitality. Nestled between Trinity Inlet, the Coral Sea, and the lively Cairns Esplanade, Shangri-La The Marina, Cairns offers unparalleled views of Marlin Marina and the surrounding rainforest-covered mountains. With its prime location serving as the gateway to Tropical North Queensland’s famed reef, rainforest, and adventure experiences, the hotel sought a technology solution that would elevate operational performance while enhancing every moment of the guest journey. Infrasys POS was selected for its reliability, speed, and ability to unify service standards across all dining and beverage touchpoints. The implementation of Infrasys POS enables Shangri-La The Marina, Cairns to deliver faster and more accurate ordering, enhanced mobility for service teams, real-time menu and pricing updates, and a fully connected operational ecosystem. From The Backyard Restaurant to poolside venues and in-room dining, the hotel is now powered by Infrasys POS, benefiting from centralized reporting, streamlined communications and a unified service approach that enhances both guest satisfaction and staff productivity. Shangri-La The Marina, Cairns is home to The Backyard Restaurant, which offers dining experiences designed to reflect the vibrant flavors and relaxed sophistication of Tropical North Queensland. From waterfront venues overlooking the marina to inviting spaces ideal for casual gatherings or sunset drinks, The Backyard Restaurant is thoughtfully positioned to capture views of the marina, mountains, or city skyline. Located steps from the Reef Fleet Terminal, the hotel’s dining destinations place guests at the center of Cairns’ lively waterfront, perfectly complementing a day exploring the Great Barrier Reef, or the city’s cultural attractions. Shangri-La The Marina, Cairns is a five-star luxury hotel located along the waterfront in Tropical North Queensland. Featuring 255 guest rooms and suites, lush tropical gardens, a lagoon-style pool, and panoramic views over Marlin Marina and the Coral Sea, the hotel combines warm Australian hospitality with world-class service. Its prime location offers guests unmatched access to the Great Barrier Reef, ancient rainforests, and the city’s vibrant marina district. For more information, visit https://www.shangri-la.com/en/We are incredibly proud to support Shangri-La The Marina, Cairns as they continue to raise the bar for luxury hospitality in Australia. Infrasys POS is built to empower world-class hotels by streamlining operations and allowing teams to focus on what matters most: delivering warm, attentive, and memorable guest experiences. This successful go-live demonstrates the power of cloud-based POS in helping luxury hotels deliver consistency, efficiency, and exceptional service at scale. Anthony Stevens, General Manager for Australia and New Zealand at Shiji
At Shangri-La The Marina, Cairns, our focus is always on creating meaningful, effortless, and personalized experiences for every guest. With Infrasys POS, our team can work more efficiently, communicate seamlessly across outlets, and spend more time doing what we love, providing the genuine Australian hospitality our guests return for. The system has enhanced not only our operations but also the overall quality of the guest experience. Golden Whitehead, General Manager of Shangri-La The Marina, Cairns
About Shangri-La The Marina, Cairns
About Shiji Group
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit shijigroup.com.
Contact
Franca Bertram
Press Inquiries
Email: franca.bertram@shijigroup.com
Organization
Shiji Group
www.shijigroup.com/
Saarbrücker Str. 36A
Berlin, 10405
Germany
Recent News
 Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS |
 Technology, Trust, and Travel Trends: Hospitality Takeaways from FITUR 2026 | By Florencia Cueto Pedrotti |
|
Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar |
