The Q3 2025 Shiji Global Guest Experience Benchmark reveals a narrative of resilience. Traditionally, the third quarter, coinciding with peak travel in the northern hemisphere, brings a dip in guest satisfaction as occupancy rises and rates surge. This year, however, results defied expectations.

Blanket-sending discount codes only target low-spending guests. High-spending guests respond to offers that resonate, incentivize, and make them feel noticed. Hotels that take promotional offers one step further to hone in on strategic discounts for high-value guests see their Find, Book, and Grow strategies flourish with revenue.

Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers' rate and review their stays.

IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has signed an exclusive service agreement with Red Sea Global Hospitality for the implementation of IDeaS’ G3 Revenue Management System (RMS) and Optix, a revenue intelligence and performance analysis platform, across multiple luxury properties in Saudi Arabia.

I’m sure I’m not alone in feeling that the end of a great trip – whether for business or leisure – often sparks reflection. I think back on what stood out, while my mind drifts toward the next adventure: what I hope for, what I’d repeat, and what I’d do differently.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Foodservice Management Industry Impact Study: Balancing Operational Excellence with Experience Innovation.

Like many seasoned professionals in the industry, Felipe Ríos Romo, CEO and Founder of Beyond Hospitality Business, began his career at an early age, helping in his family’s small bed and breakfast before moving on to leadership roles in major international hotel brands. Over the course of more than four decades, he has witnessed firsthand the evolution of hospitality from paper-based operations and manual systems to a world shaped by digital transformation, automation, and data-driven decision-making.

In an Australasian first, YHA Australia has implemented digital wallet key technology across its 19-property network. By simply downloading their digital key via the YHA Explorer App and adding it to their digital wallet, guests can now enjoy seamless, card-free entry to their room, lifts, social spaces and other facilities with the tap of their phone, eliminating the need for traditional plastic key cards.

The hospitality industry is knee-deep in budgeting season, and there is no better time to begin equipping hotel teams with the right tools and knowledge to operate efficiently, deliver seamless guest experiences, and maintain brand consistency. One of the most essential components of workforce communication is the Learning Management System (LMS). Today’s technology providers are redefining the way hotel teams are continuously trained, and new, intuitive tools contained within modern LMSs are gaining traction across the industry.

Shiji, the global hospitality technology leader, is proud to announce that its hotel content distribution and management platform, Iceportal Content has reached live distribution of over 2.5 million hotel images globally, marking a major milestone in the product’s growth and continued evolution. This achievement further consolidates Iceportal’s position as a market leader in hotel content distribution.