Independent hoteliers have long been stuck between clunky legacy systems and giant chains with endless resources. Today, Cloudbeds and GuestCentric are rewriting the rules. Their new partnership cuts through the tech clutter, giving hotels a frictionless, guest-first booking experience, without the usual headaches.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software and services, today announced that its Book with S.P.E.N.D. (Stay Package Entitlement New Dynamic) booking technology has received the 2025 HTNG TechOvation Award, one of most respected honors for technology advancement in the hospitality industry.

Shiji, the global leader in hospitality technology, announced today that Siam@Siam Design Hotels, part of Kaleido Group, has selected Shiji Horizon Distribution’s WeChat Booking Engine to strengthen its connection with Chinese travelers and expand its reach into one of the world’s most influential outbound tourism markets. This partnership marks a significant milestone in Siam@Siam’s digital growth strategy, enabling guests to discover, share, and book directly through WeChat, the most widely used platform in China.

Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.

Today at The Hospitality Show, global hoteliers will experience a next-generation Learning Management System designed by Quore and LearnUpon that is transforming the way hotel employees are trained. Dubbed “Quore University,” the training platform empowers hotel staff to take control of their own training journeys while improving retention and elevating guest experiences. Attendees can demo this interactive tool — featuring 12 curated learning paths tailored to the individual needs of more than 40 job titles — in Booth #1022 at the Colorado Convention Center in Denver.

The hospitality industry has long embraced new energy management solutions (EMS) to improve efficiency while maintaining guest comfort. Smart thermostats, initially designed to monitor only for occupancy, have since evolved to provide even greater savings by integrating with check-in/check-out signals from the PMS.

In today’s hospitality industry, guest expectations continue to rise, with real-time feedback playing a crucial role in shaping brand reputation and loyalty. For operators managing diverse and unique properties, fragmented systems for monitoring guest sentiment can hinder both operational agility and service recovery.

Shiji, the global hospitality technology leader, today announced that South Palms Resort & Spa Panglao, part of the MGallery Collection, has gone live with Infrasys Cloud POS, redefining how the resort manages service across its restaurants, bars, spa, and leisure outlets. The upgrade ensures a more seamless experience for guests staying in the resort’s 188+ rooms and villas along the pristine white sands of Bohol’s Panglao Island.

Red Sea Global (RSG) is building a new future for luxury tourism, driven by Saudi Arabia’s Vision 2030. With sustainability at its core, RSG is crafting unparalleled guest experiences and efficient operations across vast, diverse landscapes. Its foundational network architecture, built on HPE Aruba Networking, helps ensure seamless connectivity, smart management, and a personalized digital journey.

The Q3 2025 Shiji Global Guest Experience Benchmark reveals a narrative of resilience. Traditionally, the third quarter, coinciding with peak travel in the northern hemisphere, brings a dip in guest satisfaction as occupancy rises and rates surge. This year, however, results defied expectations.