Food Service Management Study Reveals Critical 'Aspiration-readiness Gap' In Delivering Preference-driven Dining Experiences
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Foodservice Management Industry Impact Study: Balancing Operational Excellence with Experience Innovation. This survey of 412 foodservice executives and F&B technology decision-makers across four sectors -- healthcare, higher education, active adult communities and full-service restaurants -- unveils critical insights into “readiness to deliver” dining experiences aligned with consumer preferences and reveals significant operational and technology challenges that make doing so difficult. The revenue potential of offering preference-driven dining rests on serving consumers’ expectations for personalized, seamless interactions across dining experiences – whether choosing a table-service restaurant, using self-service kiosks for orders and payments or taking advantage of ‘anytime, anywhere’ dining using mobile ordering and delivery services. Research shows that when consumers have preference-based dining choices they spend up to 50% more per transaction. While 68% of foodservice executives want to deliver preference-driven dining options, 50% say they need to upgrade their technology to do so and 60% cite budget or resource constraints as barriers to adopting modern technology. The 2025 Foodservice Management Industry Impact Study highlights the advantages of expanding traditional operational priorities to include Preference-Driven Dining Excellence – a customer-centric approach that balances operational efficiency with the ability to deliver personalized experiences. This framework equips foodservice providers to address customer preferences while also improving day-to-day operations and increasing revenue. The study offers a framework for foodservice executives to bridge the readiness gap, optimize both operational efficiency and customer experiences, and stay competitive as consumer preferences evolve. To access the full report, please visit: https://info.agilysys.com/agilysysfsmimpactstudy Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. www.agilysys.comFoodservice providers can elevate revenue and deepen customer loyalty by delivering seamless ‘service my way’ dining experiences across all channels. However, modern technology equipped to deliver preference-driven dining experiences, whether through mobile apps, self-service kiosks, or omnichannel point-of-sale (POS) systems, is not yet pervasive. Organizations that invest in technology to bridge the gap between desire and readiness will strengthen lifetime loyalty and elevate revenue by serving customers on their terms. Those that do not are likely to forego substantial revenue and diminish loyalty. Terrie O’Hanlon, Senior Vice President at Agilysys
Key research findings include:
Contact
Jen Reeves
+ 1 770 810 6007
Email: jennifer.reeves@agilysys.com
Organization
Agilysys, Inc.
https://www.agilysys.com/
3655 Brookside Pkwy, Ste 300
USA
- Alpharetta, GA 30022
Tollfree: 18002418768
Phone: 1 (877) 369-6208
Email: sales@agilysys.com
Recent News
 Agilysys Mobile Caddie App Drives Over 20 Hours of Weekly Scheduling Efficiency for Streamsong Resort’s Golf Operations |
|
Agilysys InfoGenesis® (POS) Platform Approved by IHG Hotels & Resorts Across Its Portfolio |
|
Agilysys Wins 2025 HTNG TechOvation Award for Agilysys Book with S.P.E.N.D. Technology |
