‍In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions. They cultivated a reputation-focused culture, setting service standards and KPIs that delivered impressive results: a 95% response rate and an increase in overall ratings from 84% to 88% between 2014 and 2018, driving significant revenue growth.

In luxury spas, guests expect exquisite service and nothing less than perfection. Spas are places of relaxation and indulgence, and when something disrupts that — whether it’s a scheduling issue, a perceived lack of attentiveness, or an unexpected outcome — guests may react emotionally. Recognizing and effectively addressing these responses is key to maintaining a positive guest experience.

Ireckonu, a global leader in hospitality data management solutions, has announced a strategic partnership with Althoff Hotels, renowned for its prestigious five-star properties across Europe and the UK. This collaboration will enhance Althoff Hotels’ offerings across its 18 hotels and mark Ireckonu’s expansion into the DACH market.

The hospitality industry thrives on evolution, and Shiji is embracing that change with a modular, service-oriented approach to hotel technology. At ITB, Kevin King, CEO of Shiji International, shared how the company has shifted away from enterprise-heavy, all-in-one models to offer flexible solutions that let hotels choose the tools they need—without unnecessary complexity.

Infor, the industry cloud company, today announced that Coast Hotels Limited, one of North America’s fastest-growing and one of Canada’s largest hotel brands, will implement cloud-based Infor Hospitality applications to better meet and exceed its modern guest expectations. Coast Hotels, a fully owned subsidiary of APA Hotel Canada, Inc. owns, manages, and franchises properties in cities large and small, as well as in resort destinations throughout British Columbia, Alberta, Saskatchewan, the Yukon, Alaska, Washington State, California, and Hawaii.

New research from technology innovators Amadeus explores what travelers are looking for from a trip and how technology can make those ambitions come true. The report – Travel Dreams – draws on input from 6,000 travelers from US, China, India, UK, France and Germany to understand how they choose where to visit, how they want to book and what factors most impact a trip once they are on the road.

Every year, ITB Berlin sets the hospitality industry’s pulse racing—not just because of the event itself, but because industry insiders turn hotel guests and critics overnight. Hotels brace themselves as travel professionals, accustomed to evaluating services and providing reviews of their experiences. Using data from the Global Review Index (GRI), our review analytics team analysed trends spanning three years: 2023, 2024, and 2025. His findings highlight shifts in industry sentiment, giving hoteliers a unique peek into how their peers judge their performance.

San Diego, CA — Cloudbeds’ acclaimed industry podcast, The Turndown, is back for its highly anticipated third season, delivering fresh insights from an international lineup of hospitality leaders.

In an era where hotels are competing with hyper-personalized digital experiences, Rik van Leeuwen of Ireckonubelieves that data-driven automation is the key to guest loyalty and revenue growth. Speaking at ITB Berlin, he outlined how hoteliers can harness AI to predict guest behavior, automate engagement, and eliminate data silos.

On February 18, 2025, Cendyn was honored by HSMAI with five Adrian Awards for our Digital Search Marketing Strategies, Social Media Campaigns and Website Re-Design services. With more than 800 entries submitted this year, Cendyn was judged to be exceptional by experts in hospitality, travel, tourism and media. We couldn’t be more thrilled!