SAN DIEGO, CA - April 15, 2025 - Cloudbeds, the innovative leader in hospitality management technology, today announced the launch of Cloudbeds Labs, a dedicated innovation hub, created to accelerate the industry’s transition to AI-driven operations. The new division debuts with two breakthrough solutions powered by Cloudbeds Intelligence – Signals and Engage – that mark the company’s bold step toward building the hospitality sector’s unified AI layer.

There’s a lot of talk about AI in hospitality - but how can it actually be used to enhance guest experiences and streamline operations for hotels? In this episode of The Turndown, Maxim Tint, Founder & CEO of Trevo talks about the evolution of guest experiences through technology.

The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.

What does it take to shape the future of hotel development while staying true to your vision? In this episode of The Turndown, Richard Kessler, Founder of The Kessler Collection, shares his journey from building budget hotels to becoming a visionary in boutique luxury.

Abu Dhabi, 15 April 2025 - IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has successfully deployed its G3 Revenue Management System (RMS) to help maximize profitability at the luxurious flagship resort, ERTH Abu Dhabi.

In an industry where guest satisfaction and efficiency are critical to success, HM Hotels successfully integrated Shiji’s groundbreaking AI-powered functionality, Reviewpro Reputation to respond to guest reviews. This marked a significant milestone in AI-driven guest engagement, setting a new benchmark for the hospitality sector.

Hotel Monge is dedicated to experimenting with new products and committing the resources required to make them successful. Recognizing the potential power of Google Performance Max for travel goals (PMTG), Hotel Monge wants to leverage its ability to optimize campaigns and budgets across multiple channels for optimal performance.

The American Hotel and Lodging Association (AHLA) today announced a collaboration between Hospitality Technology Next Generation (HTNG), its hotel technology network, and the newly formed Japan Hospitality Technology Association (JHTA). This alliance will allow Japanese hotels to use HTNG’s standardized interfaces to improve efficiency and make guest experiences more seamless and consistent.

Traditionally, luxury hospitality has been defined by private villas and opulent lobbies, lush, exotic locations, white-glove service, exclusive amenities, grand rooms with panoramic views and lavish finishes, plush bedding, and impossibly high thread-count sheets. And while Michelin-grade meals and a standing appointment at a spa fit for the set of The White Lotus might still be high on a guest’s wish list for their next luxury getaway, this segment of travel now finds itself in a period of significant transformation.

Staying informed and ahead of trends is vital for hospitality professionals. In the past year, the Shiji Insights Podcast has hosted engaging discussions that explore the relationship between innovative technology and outstanding guest experiences. From guest feedback to AI-driven personalisation, operational excellence, and sustainable innovations, these topics repeatedly emerge as core elements shaping the future of hospitality.