What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software and services, today announced that Bally's Baton Rouge Hotel (formerly the Belle of Baton Rouge Hotel) in downtown Baton Rouge, Louisiana, has selected a comprehensive suite of Agilysys solutions – including Versa™ PMS and InfoGenesis™ POS – to power guest and staff experiences across its completely transformed property.

Stockholm –April 23, 2025 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has unveiled its latest innovative advancement in door lock security with the launch of its Vingcard Novel Tubular Deadbolt solution. Featuring a modern and robust design that is ideal for both retrofitting or new doors, the Vingcard Novel Tubular Deadbolt sets a new standard in solution flexibility and can be customized and upgraded with the newest enhancements in technology.

The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January, strong performance, particularly in March, pushed the Q1 2025 GRI to 86.7%—the highest in four years. However, this positive achievement contrasts with near-stagnant growth in review volume and significant regional variations. This analysis explores the crucial Guest Experience Trends Q1 2025, dissecting the data driving performance.

Cendyn, a global integrated hotel technology and services company, announced today it has promoted Yakesh Arora from senior vice president of global engineering to chief technology officer (CTO). Arora is an entrepreneurial CTO with a track record in developing cutting-edge, scalable products for clients, resulting in significant increases in revenues and margins. He successfully built, managed, and trained multiple teams to deliver industry-first projects, increasing both market share and revenues.

IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software, today announced the launch of IDeaS Spotlight, a first of its kind demand intelligence solution that empowers marketers to generate the right demand at the right time. Spotlight helps both single properties and portfolios to identify and act on high-value opportunities for deploying impactful, demand-generating marketing tactics informed by advanced analytics and AI. The solution brings IDeaS’ robust demand forecast and price sensitivity capabilities together to help hoteliers allocate marketing spend for the greatest impact on incremental revenue.

What’s it like to build a portfolio in a high-barrier market like San Diego? In this episode of The Turndown, Adam Dailey, real estate investor and accommodation operator, shares how he finds value in overlooked properties and why uncertainty is both a challenge and an opportunity for independent hoteliers.

What does it take to lead a successful hotel brand while keeping people at the heart of everything you do? In this episode of The Turndown, Diego de Ponga, CEO of Port Hotels, shares his journey from head of revenue management to CEO of one of Spain's most iconic family-owned hotel groups.

Crafting unforgettable luxury requires blending tradition with cutting-edge innovation, a challenge that hospitality leaders face today. Friedrich von Schönburg, Regional Vice President & Managing Director at Rosewood Villa Magna, leads this pivotal transformation. In this exclusive Shiji Insights interview, Friedrich unveils compelling insights into how timeless hospitality values and modern technology can combine seamlessly, offering indispensable strategies for those crafting unforgettable luxury experiences and navigating the future of hospitality.

Explore how generative AI is revolutionizing hotel operations in this insightful discussion with Oracle Hospitality leaders Jason Bryant and Tanya Pratt as well as Hospitality Net's Adam Mogolonsky. Learn how AI-powered staff interfaces streamline tasks, reduce burnout, and empower teams to focus on delivering exceptional guest service. Discover the future of hospitality technology and its impact on both staff satisfaction and guest personalization.