Technology is transforming hospitality, but how does innovation blend with genuine service? We ask Christine Lising, Shiji Group’s Director of Solutions Engineering Americas, for her perspective. Exploring the operator-tech divide, unique F&B technology challenges, AI’s real impact, and the future path of hospitality technology evolution.

RateGain Travel Technologies Limited (RateGain), a global provider of AI-powered SaaS solutions for the travel and hospitality industry, today announced the launch of UNO VIVA, the first CRS integrated AI voice agent built for hotels.

Cloudbeds, the premier hospitality management software platform, has today announced the expansion of its integrated payments solution into Thailand – becoming one of the only hospitality platforms in the country to offer fully embedded, end-to-end payments for hoteliers.

LONDON, 29 April 2025 - Clermont Hotel Group, one of the UK’s largest independent hotel groups, has partnered with IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, to implement G3 Revenue Management System (RMS) including Optix, an advanced data analysis and revenue intelligence tool, throughout their growing portfolio of properties.

Sabre Corporation (NASDAQ: SABR), a leading technology provider to the global travel industry, and TPG, (NASDAQ: TPG), a global alternative asset management firm, today announced the signing of a definitive agreement under which TPG has agreed to acquire Sabre's Hospitality Solutions business ("Hospitality Solutions") for $1.1 billion in cash. TPG will invest in Hospitality Solutions through TPG Capital, the firm's U.S. and European private equity platform.

MICE demand across the US is shifting—and fast. While corporate meetings still lead, new industries and segments are emerging with strong momentum, including Tobacco, which increased 21%. This quarterly report is perfect for hotel sales, revenue, and commercial teams looking to capture share and drive RevPAR.

MICE demand across Asia Pacific is shifting—and fast. While corporate meetings still lead, new industries and segments are emerging with strong momentum, including a +380% surge in Urban Infrastructure meetings. This quarterly report is perfect for hotel sales, revenue, and commercial teams looking to capture share and drive RevPAR.

MICE demand across the Middle East is shifting—and fast. While corporate meetings still lead, new industries and segments are emerging with strong momentum, including a +145% surge in Retail/Online Retailers meetings. This quarterly report is perfect for hotel sales, revenue, and commercial teams looking to capture share and drive RevPAR.

Hotels operating in the MICE market have traditionally been obsessed with processes and churning out proposals. But for hoteliers to Find and Grow the MICE segment, first you need to understand data and market trends to define your identity in this sector. Ultimately, knowing the market demand and your clients translates into a stronger kind of success.

The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John said, “I noticed you ordered this same meal during a late arrival last time. I’ve added extra pickles and that spicy sauce you liked.”