ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoting wider access to the latest in enhanced security, guest convenience and cost-saving efficiency.

A robust Central Reservation System (CRS) is not just a convenience—it’s a strategic necessity. To ensure you are future-ready, it’s important to choose a CRS platform with continuous enhancements that can adjust to new technology and travel trends. Hoteliers and casino resorts need powerful tools to manage reservations efficiently and enhance the guest experience, which will result in extended direct booking conversions and profitable revenue.

When travellers choose a hotel, they are looking for more than just a place to stay; they want to have an exceptional experience.

The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data.

In the hospitality industry, an often-overlooked aspect crucial to success is the seamless integration and operation of hotel technology systems. Many might not realise the important role support and service centres play in a hotel’s ability to run cutting-edge products that significantly deliver operational efficiency and service quality. It’s important to understand the vital role that robust support and service centres play.

In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector. The session provided interesting insights into how hotels can leverage technology to improve efficiency, guest satisfaction, and profitability. Here’s our recap of that discussion.

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide. InnSpire.ONE AI represents a monumental leap forward in hotel operations, offering an integrated ecosystem that enhances communication, delivers personalized guest interactions, optimizes task management and facilitates executive decision-making.

With a career spanning over three decades across the hospitality and technology sectors, I've witnessed the evolution of customer engagement and the pivotal role of PMS in revolutionising the guest experience. My experiences, particularly as the VP of Product and Strategy at Shiji Group and leading hotel consulting services for Opera at MICROS in the Asia Pacific, have provided me with deep insights into the importance of a 360-degree unified customer profile in PMS.

Pro-invest Group, a leading private equity real estate asset manager and investment firm has selected Oracle OPERA Cloud Property Management System (PMS) to standardize operations across its properties. Pro-invest needed to consolidate multiple PMS systems to centralize its data and operations on a system that could handle a wide range of hotels, from smaller independent properties to larger global brands. With OPERA Cloud, Pro-invest will be able to support its ambitious growth trajectory and enhance its service delivery to better serve the evolving needs of its guests across every segment of the market.

As the travel market continues to evolve, with occupancy levels exhibiting extraordinary growth in most major markets around the world, today’s hoteliers are facing an array of challenges in managing their operations efficiently. From guest experience enhancement to the digitization of financial and operational management, ensuring the seamless integration of disparate property systems has become paramount for success. Particularly within a hotel organization’s finance and accounting departments, the importance of system integration cannot be overstated. Ensuring that all elements of the tech stack complement each other’s capabilities not only streamlines critical property processes, but also enhances accuracy, transparency, and overall productivity.