Their criteria range from exceptional service to personalised details, unique amenities to seamless interactions. Though intangible, the technology that sits behind a hotel operation has a significant impact on the quality of these interactions. Today's travellers are increasingly tech-savvy and expect nothing short of seamless, personalised interactions with hotels, long before they even set foot in the lobby and well after they check out. This reality presents both a unique set of challenges as well as exciting opportunities for hotels of all sizes, especially in this bustling and competitive marketplace. The hospitality industry is particularly susceptible to the constant need of maintaining a modern, adaptable infrastructure to fulfil the ever-changing demands of guest, ensure operational efficiency, and remain at the forefront of technological innovations. An integrated payment strategy entails combining several components of an hotel's infrastructure into one single system, including: By enhancing compatibility between these modules, the need for manual data entry is reduced, ensuring a superior guest experience while saving time on backend processes for accounting teams. GuestPay, our integrated payment solution, precisely caters to these requirements. Launched in 2020, GuestPay provides a simpler payment solution that combines the operational and payment systems into one centralised hub to ensure a streamlined flow of the booking and payment data into the hotel’s systems. This integration, seamlessly executed via APIs, enables hoteliers to deliver a secure and frictionless payment experience for guests, while also facilitating real-time data updates and automating the payment process across various transaction scenarios: GuestPay was awarded the "Most Innovative Payment Solution" recognition at the Merchant Payment Ecosystem Awards in Berlin. With GuestPay, we are establishing new industry benchmarks with a first-in-class, omni-channel solution for hoteliers. We are delighted to release our ultimate guide designed to help hoteliers identify operational blind spots that could impact the guest experience. About Guestline Guestline (an Access Company) provides the hospitality industry with innovative property management, guest engagement, payment and distribution software. Founded on cloud technology, Guestline's solutions can equip independent hotels with everything they need to successfully run the business and generate more revenue - from intuitive PMS and booking software to fully unified channel management and payment solutions, ideal for any sized hotel or group. Guestline provides thousands of hoteliers with the most feature-rich, best-in-breed and award-winning technology platform that includes PMS, CRS, Conference & Banqueting, Channel Manager, EPoS, Internet Booking Engine, GuestPay Payments and GuestStay Guest Experience solutions. With over 500 third-party integrations, Guestline can offer its clients a flexible, cost-effective, multi-functional system that allows them to stand out in an increasingly competitive marketplace. Discover more at guestline.comWhen travellers choose a hotel, they are looking for more than just a place to stay; they want to have an exceptional experience.
An integrated payments solution emerges not only as an option, but as an absolute necessity in the arsenal of modern hoteliers.
Contact
Sophie Cartwright
Marketing & Communications Manager
Shrewsbury, United Kingdom
Phone: 01743 282300
Email: sophie.cartwright@theaccessgroup.com
Organization
Guestline Ltd
https://www.guestline.com/
Guestline House, Shrewsbury Business Park
Shrewsbury, Shrewsbury
United Kingdom
Tollfree: 0800 413557
Phone: 44 (0) 1743 282300
Email: sales@guestline.com
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