Their criteria range from exceptional service to personalised details, unique amenities to seamless interactions. Though intangible, the technology that sits behind a hotel operation has a significant impact on the quality of these interactions. Today's travellers are increasingly tech-savvy and expect nothing short of seamless, personalised interactions with hotels, long before they even set foot in the lobby and well after they check out. This reality presents both a unique set of challenges as well as exciting opportunities for hotels of all sizes, especially in this bustling and competitive marketplace. The hospitality industry is particularly susceptible to the constant need of maintaining a modern, adaptable infrastructure to fulfil the ever-changing demands of guest, ensure operational efficiency, and remain at the forefront of technological innovations. An integrated payment strategy entails combining several components of an hotel's infrastructure into one single system, including: By enhancing compatibility between these modules, the need for manual data entry is reduced, ensuring a superior guest experience while saving time on backend processes for accounting teams. GuestPay, our integrated payment solution, precisely caters to these requirements. Launched in 2020, GuestPay provides a simpler payment solution that combines the operational and payment systems into one centralised hub to ensure a streamlined flow of the booking and payment data into the hotel’s systems. This integration, seamlessly executed via APIs, enables hoteliers to deliver a secure and frictionless payment experience for guests, while also facilitating real-time data updates and automating the payment process across various transaction scenarios: GuestPay was awarded the "Most Innovative Payment Solution" recognition at the Merchant Payment Ecosystem Awards in Berlin. With GuestPay, we are establishing new industry benchmarks with a first-in-class, omni-channel solution for hoteliers. We are delighted to release our ultimate guide designed to help hoteliers identify operational blind spots that could impact the guest experience. About Guestline Established 30 years ago, Guestline provides innovative property management, guest engagement and distribution software to the hospitality industry. Founded on cloud technology, Guestline's revenue generating solutions enable independents of all sizes and small hotel groups to achieve maximum occupancy at the most profitable rate. With offices in the UK, Germany, The Netherlands, Belgium, Ireland and Thailand, Guestline's property management software is currently growing revenues in businesses in 25 countries across five continents. The range of solutions include Guestline PMS, CRS, C&B, Channel Manager, EPoS, IBE, GuestStay and GuestPay. Additionally, Guestline's PMS can be integrated with nearly 200 third-party solutions via an API.When travellers choose a hotel, they are looking for more than just a place to stay; they want to have an exceptional experience.
An integrated payments solution emerges not only as an option, but as an absolute necessity in the arsenal of modern hoteliers.
Contact
Sophie Cartwright
Marketing & Communications Manager
Shrewsbury, United Kingdom
Phone: 01743 282300
Email: sophie.cartwright@theaccessgroup.com
Organization
Guestline Ltd
https://www.guestline.com/
Guestline House, Shrewsbury Business Park
Shrewsbury, Shrewsbury
United Kingdom
Tollfree: 0800 413557
Phone: 44 (0) 1743 282300
Email: sales@guestline.com
Recent News
 The ultimate guide to integrated payments for hoteliers |
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Guest-first: hotel systems must prioritise hospitality experiences |
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Guestline is now part of Access Hospitality |
