Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce the appointment of Kelly Snyder as Vice President of Customer Success, eCommerce and Sumit Sethi as Regional Vice President of eCommerce in India.

Data compliance and regulations have become increasingly important over the past few years. Hotels, resorts, and casinos around the globe collect high volumes of personal data for their guests and just like any other business that processes Personally Identifiable Information (PII), they must execute data subject requests to delete personal information, also known as data erasure.

Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has partnered with AutoCamp – the premier outdoor lodging brand – to deploy high-speed internet access (HSIA) services for several of its locations. AutoCamp specializes in providing its guests with the ultimate in luxury outdoor accommodations, and its partnership with Cloud5 enables it to bring fast, reliable online connectivity to its Yosemite, Catskills and Joshua Tree locations.

OpenKey, the industry standard for universal Digital Key in hotels, today announced that Adam Thomas has joined the company as its Chief Operations Officer (COO). In this new role, Mr. Thomas will focus on improving operational efficiencies as OpenKey continues to scale, as well as reinforcing cross-departmental relationships for greater effectiveness.

RateGain Technologies, a leading provider of SaaS solutions for travel and hospitality, announced today the launch of Airline Travelers Forecast, a new module of Demand-AI, RateGain’s AI-powered Demand Forecasting Solution for travel and hospitality industry.

Our long-running hospitality technology distribution infographic is a wonderful way to see how the hospitality technology industry is evolving year over year, and in the last few years, we’ve experienced industry-wide change and uncertainty as we forge ahead through the global pandemic. The great news is that many of the businesses we know and admire that were around pre-COVID have braved the storm–you’ll see many familiar logos and brands in this chart. What that tells you is these are trusted tech partners that know the industry and are prepared to grow. 

BWH Hotel Group, one of the world's largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties – to adopt OPERA Cloud to simplify and improve operations while delivering great guest service. The Best Western Plus Alfa Aeropuerto in Spain is already live and benefitting from this offering. 

Cendyn, a catalyst for digital transformation in the hospitality industry, today acquires digitalhotelier, a leading provider of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels.

ReviewPro’s Net Promoter Score (NPS) comes in at 55.1 for the first two quarters of 2022. Based on global NPS standards, 50 or more is considered “excellent”,*, and the score is 20.1 points higher than the industry’s average of 35**. This underlines the company’s dedication to global, multilingual, and round-the-clock support for its 60,000+ global accommodation providers.

As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated staff shortages and 49 percent characterized them as “severe.” At the same time, the American Express Travel 2022 Global Travel Trends Report shows travelers expect higher-level returns than simple relaxation from traveling, with 81 percent of respondents agreeing that, “they want the money they spend while traveling to go back to the local community”, and 62 percent agreeing they want to be “more thoughtful about the experiences they have when traveling.”