Following the appointment of Jack Blaha as CEO, Cendyn announces the appointment of a Chief Financial Officer, Chief Legal Officer, Chief Operations Officer, Chief Product Officer and the promotion of long-standing Chief Marketing Officer to President & Chief Marketing Officer

Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.

In my work at Shiji with our various teams, partners, and clients around the world, as much as 60 to 70% of my time is spent traveling and staying at hotels. In those travels, I often hear top-level executives at major hotels, praising themselves for their great offers. In all honesty, I’m not sure they’re so great. I often wonder if they stay in their own hotels, as what they claim to offer simply doesn’t correspond to reality– even the basics are not done right. For me, a lot of it comes down to technology supporting everything else. With that in mind, I’d like to share what I see as the current state of hotel technology in 2023.

Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel brand with properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington State, California, and Hawaii.

Booking.com is the world’s leading source of hotel reviews, powering 41.8% of global guest reviews in 2022. With millions of travelers searching for their next stay on the platform, it’s essential that hoteliers understand how reviews and guest scores work on Booking.com and have the necessary tools in place to actively manage guest reviews.

Nomadix® Inc​., bringing connected experiences to life, today announced it was named a Qualified Vendor for Choice Hotels International, one of the largest lodging franchisors in the world with nearly 7,500 hotels across 46 countries and territories. Nomadix already enables connectivity for hundreds of Choice Hotels with its internet gateway technology. The Qualified Vendor Program brings Nomadix’s extended product portfolio to help every guest feel connected and at home at any of the Choice Hotels properties in the United States.

2023 is shaping up to be a busy year for meetings and events, with 15.5 million more group room nights booked globally for H1 compared to the same time in 2022, according to Amadeus’ Demand360® data as of April 6, 2023. As demand grows, busy planners are looking for venues with efficient processes and hassle-free booking options. Naturally, this moves hotels with instant online booking capabilities to the top of their lists.

As a leading global provider of innovative group sales and catering technology solutions, Amadeus’ Delphi® helps hospitality teams of all sizes streamline and improve operations by elevating their group and event sales, organizing, and management processes. Busy teams are under pressure to respond to an increased level of group and catering inquiries with speed, relevance, and personalization to ensure that their response is the one that makes the difference.

dailypoint, Europe’s leading Data Management and CRM platform for the Hospitality Industry, has partnered with OpenTable, a global leader in Restaurant Technology and part of Booking Holdings, to allow hoteliers access to customers’ accommodation and restaurant preferences in one central place. Through the integration, OpenTable guest insights will be made available in the hotel’s central guest database, allowing hoteliers to provide their guests an even more personalized experience.

Quore, the leading provider of workflow management and productivity tools for hotels, today announced the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features. Hotels can now leverage Quore’s solution to more easily maintain facilities, improve guest satisfaction, adhere to brand standards, and protect assets and revenue. In fact, customizing Quore’s PM app to meet the requirements of each brand or management company PM Program is a key step in the solution’s onboarding process, so all the heavy lifting is pre-built into the platform.