Singapore – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest communication efforts and provide them with a true 360-degree view of each guest. Cendyn’s eInsight CRM will put Carlton City Hotel Singapore in control of their data and provide them with the ability to personalize the experience for every guest, build long-lasting relationships with their guests and drive profitability through their direct booking channel.

IDeaS, a SAS company, a leading provider of hospitality revenue management software and services, announced today that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency. The designation recognizes that IDeaS has demonstrated deep domain expertise in core revenue management applications.

For hotel marketers, there’s a major shift afoot: the transition to Google Analytics 4 (GA4). The moment marks the beginning of an entirely new way to measure performance across websites and mobile devices. While GA4 was released back in October 2020, many organizations have continued to use Universal Analytics (GA3). However, in March 2022, Google announced that it would be shutting down Universal Analytics on July 1, 2023. Not only will the platform stop collecting new data, but users will eventually lose access to their historical UA data.

Shiji, the leading provider of hospitality technology solutions, is pleased to announce an upcoming webinar titled "Artificial Intelligence: Why Should Hoteliers Care?" The webinar will take place on May 9, 2023, and will feature a panel of experts discussing the impact of AI on the hospitality industry.

Cloud5 Communications, a leading provider of communications solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced it has been named Mitel’s Hospitality Partner of the Year, Americas, for the second year in a row at Mitel’s 2023 Global Partner Awards Ceremony held earlier this month.

The hospitality distribution landscape is constantly shifting as technology, guest behavior, and other factors reshape the industry on a micro and global scale. While it can be hard to keep up with the latest trends, Cendyn’s latest research partnership with h2c GmbH can help remove some of the guesswork from your 2023 distribution strategy.

In this episode, we have a chat with Cheryl Durst, CEO of the International Interior Design Association. First, we discuss a few practical ways in which hoteliers can use design strategies to improve staff and guest experiences. We then learn about the power of having purpose when making design choices for team spaces and guest rooms; investment strategies a hotel might use when considering a design update; and the impacts – some surprising – that a design choice may have on a hotel, including in staff operations. We finish off our conversation on the topic of how hoteliers can benefit from using a “design mindset” when seeking to improve hotel operations and elevate the overall staff and guest experience.

Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open. That means managers need to schedule staff around the clock, ensure adequate coverage during peak hours and seasons, and accommodate staff requests for time off. That’s increasingly a difficult task as worker departures soar; in January 2023 alone, 5.4% of all accommodation and food service workers quit their jobs.

The COVID-19 pandemic has brought the importance of sustainability into sharp focus, as people around the world have become acutely aware of the interconnectedness of our planet and the need for a more resilient and sustainable future.

The Hotel Online Distribution Trends Report is an annual analysis of traveller online booking behaviour from D-EDGE Hospitality Solutions. This year’s report is based on data collected from 4,594 properties in Europe and 524 properties in Asia (excluding mainland China) comprising independent hotels and small to medium-sized hotel groups from 2019 through 2022, along with a preview of 2023 data.