How do you balance guest experience with data security in an industry built on personal connections? In this episode of The Turndown, Claudia Infante, Chief Data Officer at Margaritaville, shares her perspective on the evolving role of technology in hospitality—what’s working, what’s missing, and what needs to change.
From guest data management to AI and facial recognition, Claudia breaks down how hotels can leverage technology without losing the heart of hospitality. She also shares her thoughts on the next generation of industry leaders and why seamless tech integrations are still one of the biggest pain points in hospitality. Plus, we hear about her career journey from banquet server to hospitality tech leader and what earning a Lifetime Achievement Award means to her.
 Diogo Vaz Ferreira: Authenticity and adaptability in the age of automationThursday 22 May 2025 |
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Kendall LaRue: Connecting guests with nature and one another at LOGE Wednesday 28 May 2025 |
Contact
Paula Carreirao
PR & Partner Marketing Specialist
Email: paula.carreirao@cloudbeds.com
Organization
Margaritaville Enterprises, LLC
www.margaritaville.com/
3379 Peachtree Road, Suite 900
USA
- Atlanta, GA 30326
Phone: 404-262-0929
Recent News
 Compass by Margaritaville, Brand’s Boutique Hotel Collection, Announces Expansion |
 Margaritaville Sets Sail with Margaritaville at Sea |
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Margaritaville Beach Resort Grand Cayman Moves into Soft Opening, Welcoming First Guests |
