Today’s travelers have high expectations when it comes to their hotel stay, with personalization and digital experiences topping their wish lists according to new Amadeus research. For hoteliers impacted by ongoing labor shortages, this can be a real challenge to deliver. To better support ongoing travel recovery in the Asia Pacific region and help hoteliers achieve high guest satisfaction ratings, Amadeus and Singapore-based Vouch are expanding on their existing HotSOS partnership. Amadeus will now offer Vouch solutions alongside its industry-leading service optimization suite. Features and benefits of the integration includes: Available in multiple languages, these features empower hotels through automation to enhance the guest experience, increase revenue opportunities, and streamline daily operations. Properties can achieve considerable savings through quicker response times, reduced printing costs and paper use, as well as service recovery. Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world. We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years. Amadeus. It's how travel works better. To find out more about Amadeus, visit www.amadeus-hospitality.com.
Hotels with limited staff are in need of tools to boost productivity, lower stress among team members, and improve communication,
says Joseph Ling, Founder & CEO, Vouch. Partnering with a respected technology provider such as Amadeus is critical to our mission of making hotel operations and traveling simple and more enjoyable for all.
Interactive guest messaging is a key component of the hotel experience, and we are thrilled to partner with Vouch to bring this solution to our customers in Asia Pacific,
commented Javier Campo, Vice President, Hospitality Partners, Amadeus. These additional capabilities will reinforce our HotSOS solution as best-in-class for guest personalization and overall service, allowing guests to communicate their needs directly to hotel management at any time, with the requests tracked in a single platform.
Contact
Alison Guillot
Email: alison.guillot@amadeus.com
Organization
Amadeus Hospitality
https://www.amadeus-hospitality.com/
75 New Hampshire Avenue
USA
- Portsmouth, NH 03801
Tollfree: 888-829-8871
Phone: 1 603 436 7500
Email: info@amadeus-hospitality.com
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