ALICE and Vocera Partner to Improve Hotel Communication and Workflows
ALICE, a leading hospitality operations and management platform, now integrates with the hands-free Vocera Badge and Vocera Smartbadge from Vocera Communications, Inc. (NYSE:VCRA), a leader in communication and workflow solutions. Interoperability between ALICE and these intelligent mobile devices enables hotels around the world to improve operational efficiency and increase safety for employees and guests. "Innovative technology is essential for hotels as they adapt to new standards of operating procedures and guest demands in light of COVID-19," says Alex Shashou, ALICE President and Co-Founder. "Our integration with Vocera will enable hotels to respond to guest requests faster, ensuring that service is never sacrificed." The intelligent integration enables staff members to view guest requests from ALICE directly on their wearable Vocera devices in real time. Together, the two platforms provide transparency to the status of guests' requests, whether it is a request for more towels, a hypoallergenic pillow, hand sanitizer, or more. Frontline hotel workers and managers can see when a request has been made, accepted, updated or completed. Using their Vocera Badge or Smartbadge, staff members can use voice commands or send text messages to close the loop on guest requests that were made in ALICE. The mobile devices also empower employees to connect and communicate hands-free. They can make calls simply by saying a person's name, role, or group. Additionally, the panic feature of the Vocera Badge and the dedicated panic button on the Smartbadge provide fast, easy, and discreet ways for staff to call security and get help if needed. "The integration between the Vocera platform and ALICE simplifies enterprise communication and vendor management for hotels," said Brent Lang, Chairman and CEO of Vocera. "It gives them a single communication solution that will help improve staff response times, elevate guest satisfaction, and increase workforce safety." The mission of Vocera Communications, Inc. in the hospitality industry is to improve communications and operational efficiency, while enhancing workforce and guest safety. In 2000, when the company was founded, we began to forever change the way mobile workers communicate. Today, Vocera offers the leading platform for improving team communication and workflows. More than 2,100 facilities worldwide have selected our solutions. Team members use our solutions to communicate and collaborate with co-workers by securely texting or calling, and to be notified of important alerts and alarms. They can choose the right device for their role or task, including smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. Interoperability between the Vocera Platform and more than 150 clinical and operational systems helps speed up staff response times and improve employee and customer experience. Vocera is found in luxury hotels, hospitals and health systems, aged care facilities, retail stores, schools, power facilities, libraries, and more. Vocera solutions make mobile workers safer and more effective by enabling them to connect instantly with other people and access resources or information quickly. Vocera has made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com and follow @VoceraComm on Twitter. Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.About Vocera
About ALICE
ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.
Contact
Merril Guzman
Marketing Manager
Email: merril.guzman@aliceplatform.com
Organization
ALICE
https://www.aliceplatform.com/
104 W 27th St
USA
- New York, NY 10001
Phone: 212-579-2861
Email: info@aliceplatform.com
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