ALICE helps the Luxury Chablé Resort take Communication and Staff Operations to the Next Level
Para leer el comunicado en español, haga click aquí. ALICE provides Chablé Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication. The Leading Hotel of the World Chablé Resort has selected ALICE's full suite of staff communication and task management tools, as well as white-labeled app for their guests, to improve staff communication, enhance operations, and better engage guests across its 40 luxury villas located in the Mayan jungle. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. In 2017, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. At the time of implementing ALICE, Chablé Resort had developed standard operating procedures (SOPs), but had yet to fully distribute and communicate them to all departments (the Resort opened in 2016). By implementing ALICE, SOPs are now stored as Logbookitems, which makes them easily accessible to all staff members. When changes to SOPs are made, additions are uploaded as new Logbook items and immediately available to every department. This was a new feature in ALICE designed specifically for the resort and it ensures that everyone is on the same page when it comes to following procedures. Another aspect that had impacted operations at the resort prior to ALICE was communication amongst management, and staff in general. Previously, personal cell phones were used by management to communicate requests or report anything that needed to be addressed. This had two further implications. One being that the only way for management to see if a task had been completed required scrolling through a chat history, and the other being that on days off, management would still receive messages that were often unrelated to their team. By upgrading to ALICE, managers will no longer be bothered by messages on their personal cell phones and will only receive requests that exclusively pertain to their areas, allowing for managers to fully disconnect from work. The issue of identifying if a task has been completed has also been addressed, as ALICE workflows enable the manager to see when something has been completed through the ticket history. Moving over to ALICE has also meant that radio is no longer the main channel of communication. This has benefitted the property in many ways, especially because radio chatter is no longer overheard by guests. For Rooms Division Manager Eva Lopez, the transition to ALICE has been a positive one. "There's a big difference. Right now, we can record every internal and guest request and now we know how long each request will take."About ALICE
ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.
Contact
Lola Feiger
Digital Marketing
United States - New York, Email: lola.feiger@aliceplatform.com
Organization
ALICE
https://www.aliceplatform.com/
104 W 27th St
USA
- New York, NY 10001
Phone: 212-579-2861
Email: info@aliceplatform.com
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