I had the great pleasure to join some of the leading experts in travel technology at Cornell University to discuss disruption and transformation in the hospitality industry at their Hospitality Research Summit last October. Our conversations covered a wide range of subjects, from how to improve the guest experience to what the capabilities of artificial intelligence look like for hotels in the future.
While we are in the midst of a significant transformation, powered by technology and changing consumer behaviors, significant silos and fragmentation exist, which are limiting evolution. Watch as we dive into more detail surrounding what to expect for hoteliers in the future. How far are we from the vision of seamless intelligence where hospitality providers will not only understand the guest but also anticipate needs? Thank you to my fellow panelists for taking part in this intriguing conversation:
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4-6 October 2017
 Cornell School of Hotel Administration United States - Ithaca, NY |
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