SAN DIEGO, CALIF. -- In a price sensitive market where much of the buying takes place online, it's not unusual for a hotel to sell its cheaper room types first, then struggle to fill the more expensive options. A new Upgrader feature from RMS Hospitality Solutions is helping hoteliers overcome this problem by prompting staff to offer last minute upgrades to guests upon arrival. Residing within RMS – The Hospitality Cloud (an above-property platform comprised of web-based modules for PMS, POS, channel management, booking engine, guest marketing, business intelligence and more), the RMS Upgrader will fill rooms that typically remain empty and free-up less expensive rooms or rooms that are easier to sell online in order to maximize occupancy and revenues. "Our customers were looking for a way to increase revenues, so they asked if we would add a feature that will prompt staff to offer upgrades to guests upon arrival, and also prompt guests prior to check in to take advantage of last-minute opportunities," said Todd Sabo, RMS North America president and general manager. "The RMS Upgrader is designed to turn any staff member into a sales champion. For example, on the day of arrival, front desk staff may be prompted to offer a suite upgrade at 50% off rather than allowing it to remain vacant. This feature will fill premium rooms first at a price-break incentive rather than giving the rooms away for free, based on pre-defined criteria. It's a simple way to solve an age-old industry problem." Soon this module will have the capability to send a guest either an email or SMS/Text on the day of arrival providing them with the option to auto upgrade prior to check-in. For details on RMS – The Hospitality Cloud, visit www.rmsnorthamerica.com. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries and all hospitality verticals. Designed to streamline operations, elevate the guest experience, and foster sustainable business growth, RMS connects people, technology, and places. With a comprehensive suite of tools and real-time insights, RMS empowers operators of hotels, serviced apartments, short-term rentals and campgrounds to thrive in an ever-evolving and competitive industry. Discover more at www.rmscloud.com.
Organization
RMS
https://www.rmscloud.com/
116 Harrick Road
Keilor Park, 3042
Australia
Phone: 03 8399 9462
Email: marketing@rmscloud.com
Recent News
 RMS strengthens leadership team to support next phase of global growth |
|
RMS Pay surpasses €1 billion in transactions as operators embrace fully integrated payments |
|
Roomzzz automates 40% of payments and centralizes multi-property operations with RMS |
