Roomzzz automates 40% of payments and centralizes multi-property operations with RMS
Since opening its first property in 2006, Roomzzz has grown into eleven aparthotels across eight UK cities, each designed to offer a home-from-home environment. Built around a strong sense of belonging for guests, staff, and local charities, the brand is grounded in a simple idea: people should feel like they belong, just like in a family. But as the business scaled, operational complexity increased. Manual payment processing, disconnected tools, and limited visibility across properties were slowing teams down and putting pressure on operations. While the guest experience remained strong, internal processes were becoming increasingly complex and time-consuming. To support its next phase of growth, Roomzzz selected RMS as its property management platform, following an evaluation of 20 PMS providers. <iframe width="856" height="436" src="https://www.youtube.com/embed/1WfYmaiicJs" title="Customer Story | Roomzzz x RMS" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen="0"></iframe> By moving to RMS, Roomzzz brought all properties onto a single platform, giving teams one login, one dashboard, and real-time visibility across the entire portfolio. This has made it easier to manage availability, support guests across locations, and drive more direct, on-site bookings, now more than three times higher than before. A key driver of efficiency has been RMS Pay, which automates payment collection and reconciliation directly within the PMS. Payments that were previously handled manually, along with night audits and end-of-day balancing, are now automated. Since implementing RMS, Roomzzz has achieved measurable operational gains across the group: The platform’s open API has also allowed Roomzzz to connect its preferred booking engine, CRM, loyalty, and revenue management tools, creating a tech stack that fits the business. With a unified system, automated payments, and a scalable technology foundation, Roomzzz is well positioned to continue growing, without compromising the values that define the brand. As Roomzzz continues to expand, RMS is helping ensure that no matter how big the family gets, the experience remains personal. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries and all hospitality verticals. Designed to streamline operations, elevate the guest experience, and foster sustainable business growth, RMS connects people, technology, and places. With a comprehensive suite of tools and real-time insights, RMS empowers operators of hotels, serviced apartments, short-term rentals and campgrounds to thrive in an ever-evolving and competitive industry. Discover more at www.rmscloud.com.When we were choosing a new system, it wasn’t just about ticking boxes or picking the biggest name. We wanted a partner who’d grow with us, who really understood our vision. That’s what we found with RMS. Victoria Curley, Head of Commercial, Roomzzz
One platform, full portfolio visibility
With RMS Pay, we don’t have to worry about night shift balancing or end-of-day checks, it just works. What used to take our team an hour is now automatic. That alone made switching a no-brainer for us. Victoria Curley, Head of Commercial, Roomzzz
Automation that drives less screen time, more guest time
RMS has made a huge difference. Now everything’s in one place, so our teams can focus on guests instead of admin. It’s made us faster, more accurate, and we deliver a better experience at every property. Victoria Curley, Head of Commercial, Roomzzz
Roomzzz automates 40% of payments and centralizes multi-property operations with RMS
Ready for what’s next
The guest portal and RMS Pay together completely changed the pre-arrival experience. Guests can check in, pay, and communicate with us before they even arrive, it’s smoother for them and for us. Victoria Curley, Head of Commercial, Roomzzz
Contact
Maud Bruyere
Customer Advocacy Manager
Email: maud.bruyere@rmscloud.com
Organization
RMS
https://www.rmscloud.com/
116 Harrick Road
Keilor Park, 3042
Australia
Phone: 03 8399 9462
Email: marketing@rmscloud.com
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