New York, NY -- Hotel operations platform ALICE announces The Skyline Hotel, in New York City's storied Hells Kitchen, is using ALICE for back of house insights and front of house peace of mind. Before ALICE, The Skyline Hotel relied on manual records of staff activity and guest requests. This left many unknowns when it came to back of house operations, particularly in the realm of maintenance; the hotel had no records of service needs, and no organized way to know which products were working or not working, or how often things needed to be fixed. Because the ALICE platform is mobile and updates to requests can be made by any staff member in real-time, ALICE has transformed the hotel's maintenance operations. Now, by logging all maintenance activity in ALICE, The Skyline Hotel can, for the first time, identify patterns in product performance and make informed decisions about resource allocation and product choices. Using ALICE to record maintenance activity also means front of house staff have full visibility to the status of maintenance requests. Now, when a guest comes to the front desk to ask if their sink was fixed, for example, the front desk agent no longer has to make a series of phone calls to find out whether the maintenance team successfully addressed the issue. With ALICE, the agent can tell the guest instantly and with complete confidence that the fix either has or hasn't been made. This visibility gives front of staff valuable peace of mind and improves the level of guest service the staff can provide. The Skyline Hotel's General Manager Mark Hurewitz is very pleased with the flexibility and customizability of the ALICE toolset, and how attentive ALICE's customer support has been in creating a system optimized for the hotel's needs. "Every single person we've met at ALICE has been top notch" Mr Hurewitz added. "We're delighted the Skyline staff are finding so many ways to improve their operations back of house with ALICE," said Justin Effron, co-founder and CEO of ALICE. "But we're particularly proud they're so impressed by our customer success team. Hiring former hospitality professionals with exceptional customer service skills is a point of pride for us. We look forward to continuing this great relationship with The Skyline Hotel." ALICE offers a multi-tiered suite of solutions for hotels:
ALICE's solutions are in place in hundreds of hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.
ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.
Contact
Lola Feiger
Marketing Lead
Email: lola.feiger@alice-app.com
Organization
ALICE
https://www.aliceplatform.com/
104 W 27th St
USA
- New York, NY 10001
Phone: 212-579-2861
Email: info@aliceplatform.com
Recent News
 ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando |
|
ALICE Launches New Front of House Solution to Help Hoteliers Address Staffing Shortages |
|
Alice Joins Alpine Investors' Asg Family |
