New York City’s Historic Sohotel Chooses ALICE for Guest and Staff Communications
New York, NY -- Hotel operations platform ALICE announces New York City's historic Sohotel has adopted its ALICE Suite solution to power staff communication and improve guest engagement with the hotel. When the 100-room landmark hotel was undergoing its most recent reinvention - a hotel has been operating continuously at the site of the current Sohotel since at least 1805 - the owners learned the building could not support telephone lines to each guest room, and needed to find another way to communicate with guests. They soon discovered ALICE could not only supply Sohotel with a modern guest engagement solution, but could also improve internal communication for staff. Before ALICE, Sohotel's staff relied on paper notes and emails, which can be unreliable. With ALICE Suite, Sohotel's guests can now submit requests through Sohotel's website, app or via SMS. Meanwhile, Sohotel's staff can respond and fulfill guest requests on-the-go and in real-time with the unified ALICE platform, which connects all the departments of the hotel for streamlined task management and communication. ALICE is proving particularly useful for staff as the hotel finishes its renovation. Staff are setting up "construction alerts" in ALICE so that all teams (regardless of shift) know where in the hotel and when the renovation is occurring. This helps hotel teams with room assignment, moving traffic safely through the building, and in delivering consistently excellent service to guests. Alain H. Derderian, Sohotel's General Manager says his staff has quickly seen the value of the ALICE platform: "The first thing my staff asks one another when a request is mentioned is 'Did you put it in ALICE?'. ALICE has eliminated most of the paper at my front desk and with it, brought a lot of efficiency to our operations. It's also been very necessary as we wrap up these renovations - internal communication and communication with our guests about the construction has been critical." Added Justin Effron, ALICE's co-founder and CEO: "We're really pleased our partnership with Sohotel has allowed the hotel to continue its legacy of service and hospitality with a toolset that delights both its staff and its guests. Sohotel is a great example of how combining the traditional and the new can drive a truly unique hospitality offering and we're honored they chose the ALICE platform to make this change." ALICE offers a multi-tiered suite of solutions for hotels:
ALICE's solutions are in place in hundreds of hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.
ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.
Contact
Lola Feiger
Marketing Lead
Email: lola.feiger@alice-app.com
Organization
ALICE
https://www.aliceplatform.com/
104 W 27th St
USA
- New York, NY 10001
Phone: 212-579-2861
Email: info@aliceplatform.com
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