Newmarket and Savioke Partner to Bring the Future of Guest Service to the Hospitality Industry
Savioke Relay Robot (source: Savioke)
Savioke Relay Robot (source: Savioke)
Newmarket® International, Inc. ("Newmarket"), an Amadeus company, today announced a partnership with Savioke Inc., the creator of autonomous robot helpers for the services industry, to bring the future of guest service to hospitality. Combining the capability of HotSOS, an enterprise hotel service optimization solution from Newmarket that automates and tracks preventive maintenance, service orders, and guest requests, with the robotic technology from Savioke, the partnership facilitates the deployment of service robots in human environments - the places people live and work. Currently, Savioke offers a mobile delivery robot for the hospitality industry. It can autonomously navigate through a hotel to deliver items to any room. The HotSOS and Savioke integration will create a scenario of when a guest makes an amenity request, HotSOS creates a service order and the service order is automatically sent to an appropriate hotel staff member. The staff member places the amenity into a Savioke robot, known as Relay, and it delivers to the guest's room. The Savioke Relay robot recently appeared at NICC 2105, the Newmarket annual customer conference, where the friendly and easy to program robot excited and delighted conference attendees about the future potential for robotics in hospitality. "The time of staff members is better used in handling more complex guest issues. The use of HotSOS with Savioke robots helps hotels improve their employee productivity while continuing to keep guest service standards at a high level," stated Luis Segredo, President, Newmarket MTech Division. "What we're doing now is the start of a new era of improving the guest experience and employee productivity using advanced technology." Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world. We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years. Amadeus. It's how travel works better. To find out more about Amadeus, visit www.amadeus-hospitality.com.
Contact
Eric Oppegaard
Manager, Marketing Communications & Programs
Phone: +1 407.412.9296
Mobile: +1 203.936.7743
Email: eric.oppegaard@amadeus.com
Organization
Amadeus Hospitality
https://www.amadeus-hospitality.com/
75 New Hampshire Avenue
USA
- Portsmouth, NH 03801
Tollfree: 888-829-8871
Phone: 1 603 436 7500
Email: info@amadeus-hospitality.com
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