Hotel Technology Next Generation

Leading hospitality technology supplier, Newmarket® International, Inc. ("Newmarket"), an Amadeus company, announced that the Royal Cliff Hotels Group ("Royal Cliff") has selected the advanced cloud solution, Delphi.fdc, for group sales and catering to increase efficiency and improve customer satisfaction.

Royal Cliff is a large tropical five-star beach resort and the only property in Asia to be elevated to the TTG Hall of Fame. Operating four luxury hotels, each property features its own ambience and character to cater to different guest lifestyles: Royal Cliff Beach Hotel (casual luxury), Royal Cliff Beach Terrace (exotic luxury), Royal Cliff Grand Hotel (formal luxury) and Royal Wing Suites and Spa (ultimate luxury).

"We were looking for the best sales and catering solution that would enable us to respond to clients faster, create more accurate proposals, and analyze our business better with powerful reporting tools. We were excited that we found it in Delphi.fdc," said Mr. Shreyash Shah, Director of MICE Sales at Royal Cliff. "Additionally, Delphi.fdc has the ability to generate detailed banquet orders and group resumes while storing vast amounts of data. Thanks to the mobility of the Delphi.fdc platform, our staff is able to get access to information whenever and wherever."

"Our sales team can now produce proposals on the fly," Mr. Shreyash Shah continued. "Recently, one of our sales managers was traveling on a roadshow and a client wanted a proposal that day. Using our old system, the client would have received the proposal from another sales manager. But with Delphi.fdc, there was no need to introduce the client to a new colleague as the account manager was able to send the proposal with all the correct details in the client's timeframe."

"Our operations team finds the group resume very useful," noted Mr. Shreyash Shah. "It allows each department to see their exact responsibilities for an event and what special requirements are requested."

"We are pleased that Delphi.fdc enables Royal Cliff to win more business and run better operations," said Jeff Hiscox, President and CEO of Newmarket. "We will continue to support the growth of Royal Cliff with our innovative technology solutions and efficient service."

About Royal Cliff Hotels Group
Enter a world of exclusivity and fascination at the Royal Cliff Hotels Group and experience a tropical ambiance throughout its 64-acres of lush tropical gardens overlooking the turquoise ocean of the Gulf of Thailand; the property is equipped with a range of facilities and features to suit every leisure or business traveler. Royal Cliff Hotels Group is a large tropical luxury five star beach resort and the only property in Asia to be elevated to the TTG Hall of fame. This multi award winning hotels group is a popular destination for royalties, celebrities and famous sports stars. Royal Cliff is also renowned for hosting numerous international events ranging from prestigious political conferences to spectacular advertising festivals.

The resort consists of 4 five star hotels with its own ambience and character to cater for the different lifestyle of our guests: Royal Cliff Beach Hotel (Casual luxury), Royal Cliff Beach Terrace (Exotic luxury), Royal Cliff Grand Hotel (Formal luxury) and Royal Wing Suites and Spa (Ultimate luxury). Guests staying at The Royal Cliff can enjoy an impressive range of facilities on offer including 11 restaurants and bars, 6 swimming pools, 2 health spas, Thai culinary arts cooking school, state-of-the art fitness complex, 7 tennis courts, 2 squash courts, 4-hole putting green, 2 private beaches, kid's world, teen zone, shopping arcade, beauty salon, a private catamaran for charter, 3 ballrooms, 53 meeting rooms and a world-class convention and exhibition centre. For more information on Royal Cliff Hotels Group, please visit www.royalcliff.com.

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Contact
Gregg Hopkins
Vice President of Marketing
Phone: +1 603.430.6718
Mobile: +1 407.399.7161
Email: ghopkins@newmarketinc.com