Is providing a clean room and complimentary newspaper enough today? For some, it may be a good start, but guests today are discerning, sophisticated, and have more choices than ever for their lodging needs. In addition to the fundamentals that every guest expects as a minimum, hospitality organizations need to be smarter about their execution by delivering an exceptional experience. According to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study, the number of interactions guests have with hotel staff may have an impact on satisfaction, as guests who interact with four or more staff types, excluding the check-in staff, gave an average of 856 points, 79 points higher than the industry average. Conversely, satisfaction dropped to 53 points below the industry average when guests have no interaction with staff beyond check in. The Service Optimization solutions, HotSOS, REX and PMWorks, from Newmarket®
International, Inc. ("Newmarket"), the proven business solutions provider for empowering hospitality
organizations to lower costs and increase revenue, while improving customer satisfaction and guest
loyalty, are the ideal tools to give guests what they want. A clean room, hot water, and an on-time
wake-up call are essentials, but guests want their needs to be anticipated and requests swiftly
executed.
HotSOS automates and tracks preventive maintenance, service orders, and
guest requests. With intelligent guest matching, profiling, and stay history features, guest information is
always "at your fingertips." And, since HotSOS in enterprise-enabled and delivered via the Internet,
staff members can anticipate guest needs and be more proactive because unique automation provides
the right information, right when they need it. By making the room assignment and cleaning process quick and easy,
REX uses data from multiple systems in ways to help get guests to the rooms
faster. First, it gathers information from the Property Management System (PMS) and other systems to
intelligently assign rooms and provide room attendants with the next most important room to clean.
Second, it communicates valuable client information such as name, stay details, and room setup
preferences to room attendants, so they can enhance the guest experience. With PMWorks,
maintenance staff can focus on completing open orders. Properties do not necessarily need a
sophisticated tool to manage maintenance. PMWorks allows properties to create and maintain a
standardized preventive maintenance program for all venues in an organization. The program can even
include brand standards for frequency of maintenance and special inspections that need to be done
throughout the year. This level of detail proves valuable not only in legal cases, but also serves as a
competitive advantage for brands. Service Optimization solutions from Newmarket enable hospitality organizations to run at optimal
efficiency and help create a "home away from home" experience that guests expect. They also have
the tools to create personalized, unique experiences that go beyond the expected, resulting in guest
loyalty and years of repeat business. Please join Newmarket for a complimentary webinar on Wednesday, March 26, 2014 at 1pm EST to
learn more about the Service Optimization solutions provided by HotSOS, REX and PMWorks. Register today! Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world. We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years. Amadeus. It's how travel works better. To find out more about Amadeus, visit www.amadeus-hospitality.com.
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11-14 May 2015
 The Portsmouth Harbor Events & Conference Center United States - Portsmouth, NH |
Contact
Gregg Hopkins
Vice President of Marketing
Phone: +1 603.430.6718
Mobile: +1 407.399.7161
Email: ghopkins@newmarketinc.com
Organization
Amadeus Hospitality
https://www.amadeus-hospitality.com/
75 New Hampshire Avenue
USA
- Portsmouth, NH 03801
Tollfree: 888-829-8871
Phone: 1 603 436 7500
Email: info@amadeus-hospitality.com
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