Newmarket® International, Inc. ("Newmarket"), the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty, today announced that its hotel service optimization solution, HotSOS, has been provided to Alpenhof Lodge in Mammoth Lakes, California.
Featured on a recent airing of "Hotel Impossible" on Travel Channel, HotSOS not only automates and tracks preventive maintenance, service orders, and guest requests. It also improves the overall client experience with guest matching, profiling, and stay history information, making it a perfect fit for Alpenhof Lodge. "What we do is track all your maintenance issues so they're prioritized according to their importance," stated Melissa Jimeno, Newmarket Customer Experience Manager during her visit to Alpenhof Lodge, "We have an app for smartphones. Basically, you receive a ticket with the guest's name, the location and what the problem is." "I think it's awesome!" commented Stacy Schaubmayer, General Manager for Alpenhof Lodge, "I don't have to run around…(saying) There's tickets at the Front Desk. There's tickets at the Front Desk. What are we going to do?" "We were excited to share our HotSOS solution with Alpenhof Lodge during the recent episode of 'Hotel Impossible,'" stated Jeff Hiscox, President and CEO for Newmarket. "We look forward to helping Alpenhof Lodge optimize their hotel services, increase staff productivity, and reduce costs while creating better guest experiences." HotSOS is provided as part of the "Newmarket Place" offering that features purpose built solutions for hospitality organizations, including workflow management, meeting intelligence, interactive venue layouts and planning, and multi-channel marketing tools. Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world. We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years. Amadeus. It's how travel works better. To find out more about Amadeus, visit www.amadeus-hospitality.com.
Contact
Gregg Hopkins
Vice President of Marketing
Phone: +1 603.430.6718
Mobile: +1 407.399.7161
Email: ghopkins@newmarketinc.com
Organization
Amadeus Hospitality
https://www.amadeus-hospitality.com/
75 New Hampshire Avenue
USA
- Portsmouth, NH 03801
Tollfree: 888-829-8871
Phone: 1 603 436 7500
Email: info@amadeus-hospitality.com
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