Hotel Technology Next Generation

InterContinental Hong Kong, the Asia-Pacific flagship property for IHG (InterContinental Hotels Group, commissioned the HotSOS automated solution through McLaren's APAC team and worked closely with its specialist hospitality consultants for a seamless integration.

The HotSOS solution has been especially designed to deliver hotels the essentials by automating and tracking preventive maintenance, service orders, and guest requests. This innovative solution will automate the delivery of messages to the appropriate personnel. The request is tracked until the task has been completed, or escalates to the associated manager when not fulfilled within the designated time-frame.

As per InterContinental Hong Kong's Resident Manager Frankson Lee, "McLaren has delivered a very relevant product; and its team did a great job in seamlessly integrating it at our hotel and training our team in its use. All service orders, guest requests and maintenance tasks are now logged and despatched to the correct hotel employees, plus tracked until completed, so all requests and incidents are handled efficiently and in a timely manner."

Managing Director Matthew White added - "The HotSOS solution is a fantastic product for any hotel that seriously wants to perform at its peak of operations. InterContinental Hong Kong prides itself as a destination dedicated to providing guests with world class facilities and services. HotSOS will deliver transparency across all of InterContinental Hong Kong's key hotel operations, providing invaluable data that will help the hotel's team to exceed its guests' expectations, offer better ongoing services and ultimately create cost savings to the hotel's bottom-line."

About InterContinental Hotel Hong Kong
Internationally acclaimed as one of the world's top hotels for business and leisure, InterContinental Hong Kong, with its unique and convenient Kowloon waterfront location, offers unrivalled views of Victoria Harbour and Hong Kong Island, and unparalleled service and facilities.

Whether you're gazing over the skyline from the Club InterContinental Lounge or landmark-spotting from your suite, all of Hong Kong is literally at your feet. But the views are not the only draw; the hotel is also renowned for its luxurious accommodation, impeccable service and world-class restaurants including SPOON by Alain Ducasse and Yan Toh Heen (both of which have 1-Michelin stars), as well as NOBU InterContinental Hong Kong. The hotel has boasts Hong Kong's largest and most spectacular Presidential Suite.

The hotel features 495 contemporary guest rooms, including 92 harbourview suites, all of which have wireless high-speed broadband internet access, SHARP LCD televisions, BOSE DVD/CD home entertainment sound systems with iPod docking station and 24-hour butler service and in-room dining. Other "around-the-clock" services include 24-hour Concierge and business services.

About McLaren Technologies Asia Pacific Pte Ltd.
McLaren Technologies based in Singapore and Sydney, delivers a range of "best of breed" technology solutions and services to hospitality and related industries across the Asia Pacific Region. McLaren International's customers span the world’s leading hotel companies including IHG (InterContinental Hotels Group), Hilton Worldwide, Accor Hospitality, The Peninsula Hotels, Mandarin Oriental Hotel Group, Starwood Hotels and Resorts, Banyan Tree Hotels and Resorts, Langham Hotels, Hyatt Hotels and Resorts, MGM and Pan Pacific Hotels and Resorts.

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

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Contact
Luis Segredo
President
Phone: (305) 256-0429
Email: lsegredo@m-tech.com