Hotel Technology Next Generation

MIAMI | For Station Casinos Inc., owner and operator of 11 hotels located throughout the Las Vegas Valley, each property and its guests will always win thanks to a recent system-wide rollout of MTech’s Internet-based Hotel Service Optimization System (HotSOS, pronounced “hot sauce”) solution. HotSOS connects service staff to each other, guests, groups and meeting planners—thus streamlining guest-services workflow and maximizing guest satisfaction.

Station Casinos’ properties that will soon spice up service with HotSOS include: Green Valley Ranch Resort, Spa & Casino, Palace Station Hotel & Casino, Boulder Station Hotel & Casino, Sunset Station Hotel & Casino, Santa Fe Station Hotel & Casino, Texas Station Gambling Hall & Hotel, Aliante Station Casino & Hotel (scheduled to open by the end of 2008), Fiesta Rancho Casino Hotel, Fiesta Henderson Casino Hotel and Wild Wild West Gambling Hall & Hotel.

“We opened Red Rock Casino, Resort and Spa two years ago with HotSOS,” said Michael Grisar, Station Casinos’ Corporate Vice-President Hotel’s. “We instantly realized the value that HotSOS brought to the property, and it soon became a “must-have” solution for our remaining ten hotels which do not have an automated guest-response solution in place.

“HotSOS has already helped Red Rock’s team members to focus their attention on immediate guest requests and become more proactive in creating work orders to reduce the overall wear and tear of this amazing facility,” he said. “For some of our older properties, however, HotSOS will be an invaluable tool – especially when used in conjunction with MTech’s preventive-maintenance tool in the near future.”

Grisar said the company’s plan is to install HotSOS beginning with the Santa Fe Station Hotel & Casino, which went live in May, and adding a property every two weeks. Once the HotSOS roll out is complete, training will begin on the PM module, which already is in use at Red Rock Casino, Resort and Spa.

Enterprise operations
In conjunction with the HotSOS roll out, Station Casinos also is migrating its entire property PBX operations to its new state-of-the-art Call Center. The facility, opened in December 2007, serves as headquarters for Station Casinos’ Centralized-Reservations operations for all 11 hotels. Beginning in June, the PBX team from the Santa Fe Station Hotel & Casino will move to the offsite facility. Every two weeks thereafter, an additional property’s PBX team will relocate to the Call Center with completion due for September 2008.

“Only HotSOS can work in tandem with remote PBX operations to support an enterprise of this magnitude,” said MTech President Luis Segredo. “Data from 11 individual hotel property-management systems will be brought together at the Call Center for seamless operations. Guest requests will be entered into HotSOS by the hotel’s proprietary PBX operator, and then dispatched -- via a wireless device like a pager or cell phone -- to the Team Member at the specified property responsible.

“By making our team members jobs easier through the usage of HotSOS, they will in turn be able to provide heightened, superior level of service to our guests,” Grisar said.

“Thanks to MTech and HotSOS, Station Casinos’ is leveling the playing field by providing a winning experience for all – the house wins and so do our guests – every time,” he said.

About Station Casinos Inc.
Station Casinos, Inc. is the leading provider of gaming and entertainment to the residents of Las Vegas, Nevada. Station's properties are regional entertainment destinations and include various amenities, including numerous restaurants, entertainment venues, movie theaters, bowling and convention/banquet space, as well as traditional casino gaming offerings such as video poker, slot machines, table games, bingo and race and sports wagering. Station owns and operates Red Rock Casino Resort Spa, Palace Station Hotel & Casino, Boulder Station Hotel & Casino, Santa Fe Station Hotel & Casino, Wildfire Casino and Wild Wild West Gambling Hall & Hotel in Las Vegas, Nevada, Texas Station Gambling Hall & Hotel and Fiesta Rancho Casino Hotel in North Las Vegas, Nevada, and Sunset Station Hotel & Casino, Fiesta Henderson Casino Hotel, Magic Star Casino, Gold Rush Casino and Lake Mead Lounge in Henderson, Nevada. Station also owns a 50% interest in Green Valley Ranch Station Casino, Barley's Casino & Brewing Company and The Greens in Henderson, Nevada and a 6.7% interest in the Palms Casino Resort in Las Vegas, Nevada. In addition, Station manages Thunder Valley Casino near Sacramento, California on behalf of the United Auburn Indian Community. The Company has been named four years in a row by FORTUNE Magazine among its “100 Best Companies to Work For,” To learn more about the Company, visit .

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit .

Contact
Alberto Santana
Director of Sales
Phone: (786) 544-1105
Email: asantana@m-tech.com