Hotel Technology Next Generation

MIAMI | MTech is proud to announce that its Internet-based Hotel Service Optimization System (HotSOS, pronounced “hot sauce”), which wirelessly connects staff to each other and streamlines guest-services workflow, has been awarded the highest level of Microsoft Partner Program status available to independent software vendors. Gold Partner certification is awarded to application services companies that consistently deliver first-rate solutions on par with Microsoft’s stringent benchmarks, demonstrating expertise with Microsoft technologies and a proven ability to meet customers’ needs.

“This is a great achievement for MTech and a strong accomplishment for HotSOS,” said Luis C. Segredo, MTech President. “This status confirms that HotSOS was developed with best practices for product performance and security built on Windows Vista, Web services and the Microsoft .NET Framework. This validation gives additional peace of mind to hotel companies considering MTech as their vendor of choice. We’d like to thank our customers for their continued praise of HotSOS and our staff, whose technology prowess continues to keep us at the forefront of software development.”

The Microsoft Partner Program was created to provide market recognition to companies providing hosting solutions that, through the program’s certification process, have demonstrated a consistent, high-quality delivery of specific solutions built on Microsoft technology and the .NET Framework. This program helps end users and other critical players in the hosting solutions value chain identify organizations that meet a high level of service readiness, competency and capacity for deploying Microsoft technologies. The program only awards certification status for those specific hosted or application services/solutions that meet eligibility qualifications, proven service quality, and operational readiness benchmarks.

“Creating an innovative and differentiated customer experience is becoming increasingly critical for hotels looking to grow in today’s competitive market,” said Sandra Andrews, U.S. hospitality industry director, Microsoft Corp. “MTech’s HotSOS solution addresses this trend by creating a better guest-services workflow experience for hotel staff, which ultimately translates to a superior experience for guests. We’re excited that HotSOS is now Gold Certified, and we’ll continue to work together with MTech to help our mutual customers achieve business success.”

As a Microsoft Gold Certified Partner, MTech has access to extensive resources for the continued development of HotSOS, enabling it to remain a best-of-breed application-services company.

The Gold Certified Partner status is another milestone in the relationship MTech shares with Microsoft. In 2004, HotSOS was awarded two Microsoft Partner Program Awards: the Microsoft Award for Customer Experience and the Microsoft Award for Winning Customers. Instituted to recognize exceptional customer service that contributes directly to customer satisfaction, the awards were presented during the Microsoft Worldwide Partner Conference, held in Toronto, July 11-13, 2004. Each award was presented to 35 winners around the world; HotSOS was one of the only applications that won both awards.

"We look forward to expanding our relationship with Microsoft for the benefit of our valued customers and the global hospitality industry," Segredo said.

About MTech | Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit .

Contact
Luis Segredo
President
Phone: (305) 256-0429
Email: lsegredo@m-tech.com