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IDeaS Revenue Optimization Releases Hospitality Industry’s First Web-based Client Portal with Social Networking
4 December 2007
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IDeaS, the leading provider of hospitality revenue management and optimization solutions, today released IDeaS Client Portal version 3.0 – the hospitality industry’s first Web-based client portal to feature social networking. The IDeaS Client Portal is a Web-based tool that provides IDeaS customers around-the-clock access to vital IDeaS' solution information such as service cases, application news and technical support. It also features the IDeaS Community forum, a unique social networking platform developed to capture and act upon the voice of the IDeaS client.
"We’re providing our customers the opportunity to not only have a direct line to IDeaS support, but to share best practices and personal experiences surrounding revenue management,” said James Ruttley, vice president of client services for IDeaS. “We understand the importance of finding balance between high tech and high touch. Regardless of the solution, there are always people behind it. We’re delighted to invite our customers into a virtual community where they share the same goal – to best use technology to make their jobs easier.”
Designed to accommodate both single and multiple property information, the IDeaS Client Portal allows clients to track the progress of inquiries for any location 24 hours a day, seven days a week.
The IDeaS Client Portal features the following new functionality:
- IDeaS Community Home Page – The updated landing page provides clients with a information quick-view, including:
- My Support Summary – Clients can view a summary of open cases and tasks
- Share Your Opinion – Clients can participant in a community poll and see real-time results.
- Resources - An online resource center where clients can access IDeaS latest product news, case studies and press releases, as well as gain access to hospitality industry news.
- My Profile and My Team – Clients now have the ability to share changes to company contact details directly with IDeaS. In addition, My Team provides clients with IDeaS Team Member contact details.
- IDeaS Community Forum – Clients can enter the Community Forum to connect and network with other IDeaS clients. Various discussion threads allow clients to discuss everyday challenges and share possible solutions.
- Support Center - Defined Views allows clients to quickly filter for closed cases, open cases, open tasks, enhancement requests – or define and save a customized filter.
About IDeaSIntegrated Decisions and Systems, Inc. (IDeaS) invented critical decision solutions that enable global organizations such as leading hotels, airlines, car rentals, car parking, manufacturing, and transportation management companies to understand, anticipate and react to consumer behavior in order to optimize company-wide revenue and profits. By providing
Forecasting,
Optimization and
Pricing solutions, coupled with IDeaS'
On Demand Software as a Service (SaaS) applications, IDeaS can help make an immediate impact on company revenue and profitability. Headquartered in Minneapolis, Minnesota, IDeaS maintains global technology, support and sales offices in North America, the United Kingdom, Europe, Australia and Asia. For more information, visit
www.ideas.com.
Contact
Star Bazella
Marketing Manager
United States - Minneapolis, Phone: +1 952 698 4200
Fax: +1 952 698 4299
Email: star.bazella@ideas.com
Organization
IDeaS a SAS company
https://ideas.com
8500 Normandale Lake Boulevard, Suite 1200
USA
- Minneapolis, MN 55437
Phone: (952) 698-4200
Email: info@ideas.com
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