Hotel Nikko San Francisco's top priority is to provide the highest standard of service and excellence to their guests. Recognizing that their current application needed updating, they enlisted the services of priZem International, a hospitality technology and financial services consulting company.
priZem proceeded by evaluating all of the available systems in the marketplace that might serve the needs of Hotel Nikko. The evaluation involved a high degree of due diligence including in depth demonstrations of product capabilities. After all systems, including competitor applications were reviewed, it was the strong recommendation of priZem, and the Hotel Nikko San Francisco's decision to select the best solution, NetDelphi Sales.
"The detailed process to pinpoint the proper sales and catering software to join synergistically with Nikko's new property management system, led conclusively to NetDelphi Sales," said Paul West, CEO and Technical Consultant for priZem. "NetDelphi Sales was chosen for many reasons including its high degree of flexibility and the ability to be tightly integrated with Hotel Nikko's newly installed PMS. Newmarket's product is by far the most sophisticated one of its kind on the market."
"Nikko and priZem conducted in depth reviews of the major sales and catering systems available today. The emphasis on technology, vision, and the actual return on investment in the form of increased business revenues made Newmarket International the clear choice," stated Sean O'Neill, President and CEO of Newmarket International. "Our partnership will enhance the salesperson's productivity and the profitability for Hotel Nikko."
NetDelphi Sales was approved and selected unanimously by all 15 people on the evaluation committee. The team was equally impressed by the integrity of Newmarket International as a company, and the depth and flexibility that the sales and catering automation system offers. Also, NetDelphi Sales ability to tightly integrate with Hotel Nikko's PMS and RMS systems offered a synergistic interface.
"We are very excited about NetDelphi Sales giving us the information to "sell smarter". It is a very powerful CRM with a tremendous capability of tracking prospective accounts and offering more detailed information on how our existing clients do business with us," stated John Hutar, General Manager, Hotel Nikko San Francisco. "Though we've only had the product for a short time, we're very pleased with the results achieved thus far. Newmarket's training staff is very knowledgeable and were patient as they worked with our team - which makes me wonder why we didn't make this conversion sooner."
"Newmarket's NetDelphi products are in the forefront of the hospitality industry," added O'Neill. "These sales, marketing, and catering solutions are the standard for maximizing profitability by automating entire hospitality companies, helping manage international accounts, streamlining citywide marketing efforts, and providing meeting planners with Internet connectivity."
About priZem International, Inc.
priZem international inc. (pZi) is a diversified consultancy that provides a more personalized touch to hospitality technological and financial consultations. pZi also offers through its alliances, a superior data search and retrieval tool that streamlines the daily work process; advanced audio/visual presentation services that increase revenues and enhance productions; effective labor management tools that have become necessary to decrease unwanted costs in today's challenging economy; and its flagship service Hospitality Market Intelligence TM, a fast, online, flexible tool for the analysis of competitive market information.
About Hotel Nikko San Francisco
Hotel Nikko San Francisco is a luxury hotel one block from Union Square and offers the finest amenities and accommodations in a modern, twenty-five story, 533-room luxury property. A tranquil and international oasis in the heart of San Francisco, Hotel Nikko constantly strives to provide a unique and memorable experience for business and pleasure travelers arriving from international and domestic destinations.
About Newmarket International
Newmarket International is the leader in delivering Internet solutions to the global hospitality marketplace. Because of superior technology, extensive support, domain expertise, and a commitment to the industry, we empower our customer's ability to increase efficiencies to maximize their profits. For more information, visit www.newmarketinc.com
©Copyright 2001 Newmarket International, Inc. All rights reserved.
