Portsmouth, NH -- Newmarket International's NetDelphi Enterprise, formally known as Delphi Multi-Property Edition (Delphi MPE), has been selected by Sunstone Hotels as their exclusive application for streamlining sales and account management across their multiple hotel clusters. NetDelphi Enterprise is a sales and catering application that automates the operations of multiple hotels into a single system. NetDelphi Enterprise provides all salespeople with single-image inventory and Customer Relationship Management (CRM) tools to manage every aspect of their sales effort, from volume transient sales, to large group conferences. Full Internet access to the system for remote, mobile and distributed users empowers the sales force to sell into any property in the group with real-time information pulled from a single database. Scott Dahl, Vice President of Revenue Management with Sunstone, likes Enterprise for other reasons. "We can now let the systems people implement and manage the solution and let my team set the financial business rules including rate management and booking qualifications within the system. By doing these things we empower our salespeople to focus on what is most important and what they do best - close more business." "We were already benefiting from Newmarket's product which we had selected in the past because of their industry leading sales and catering automation products. Now we are looking to grow our relationship, utilizing the unmatched capabilities of the NetDelphi Enterprise sales and catering system. Installing NetDelphi Enterprise to a centralized data center gives us the globalization we were looking for to enable all of our properties the ability to cross sell," stated Sunstone's Vice President of Information Technology, Dan Campbell. "It is flexible enough to be customized to handle not only the needs of our full service hotels, but it also meets the requirements for our selected feature properties. The Enterprise product and the network infrastructure are designed to handle future growth for Sunstone's enterprise." Following extensive evaluations by Sunstone, the scalability of Newmarket's products played a key role in their selection for NetDelphi Enterprise. With a proven track record of delivering product innovation, expertise, and industry leading support, and services, Newmarket's Enterprise product was the clear choice for handling Sunstone's diverse needs. "Newmarket International's flexibility and commitment to our demands throughout the entire installation has been exceptional. They worked with us as an organization to help build a process that fit our needs and our budget," noted John Elston, Senior Vice President of Sales and Marketing. "Newmarket's response to customer needs is outstanding." Another key factor in the decision to install Enterprise is Newmarket's ability to leverage the Internet as a time and cost saving tool. The Enterprise client installation was deployed remotely via the Internet to a centralized data center hosted at Sunstone's corporate headquarters. Also, the combination of on-site training, Virtual Classroom Training (VCT), and Computer Based Training (CBT) provide a practical, cost effective solution for multiple hotel clusters. The various training options enable customers to work at their own pace as well as revisit classes as refresher courses. "We have enjoyed working with Sunstone and are pleased that they have chosen Newmarket International as the exclusive solution for all of their properties," said Steve Giblin, President and CEO of Newmarket International. "We look forward to working with Sunstone to continue to improve their return on investment and sales person productivity that begin the day our products are installed. Sunstone's vision of cross selling and total enterprise management is accomplished through NetDelphi." About Sunstone Hotel Investors LLC About Newmarket International ©Copyright 2000 Newmarket International, Inc. All rights reserved.
Since 1985,Sunstone Hotels has quietly emerged as a leader in hospitality and have started building a reputation for going beyond the ordinary. Sunstone is the leading, private owner and operator of full service, luxury, upscale and mid-priced hotels located in the western United States.
Newmarket International is the leader in delivering Internet solutions to the global hospitality marketplace. Because of superior technology, extensive support, domain expertise, and a commitment to the industry, we empower our customer's ability to increase efficiencies to maximize their profits. For more information, visit
Contact
Shawn McDonald
Director of Marketing
Phone: (603) 430-7434
Fax: (603) 436-1826
Email: smcdonald@newmarketinc.com
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https://www.amadeus-hospitality.com/
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