PORTSMOUTH, N.H. -- Newmarket International today announced recent additions to its ever-expanding base of specialized properties (boutique hotels, resorts, and conference centers) that are using Breeze and Delphi to increase sales, operational efficiency, and customer relationship management.
Newmarket's Windows-based solutions have been used to automate group sales at every type of hospitality business. But until recently, justifying technological investments was a challenge for properties with fewer guest- and function rooms. That perception is changing, as properties such as the Hotel Baker (St. Charles, Ill.), the Towsend Hotel (Birmingham, Mich.), and many others, including Quebec's Auberge Saint-Antoine with 24 guestrooms, are now automating with Newmarket to ensure they book the most profitable business consistently and easily. The Hotel Baker hosted 15 weddings in June 1999 - brisk social business for a one-ballroom property. They installed Breeze this year to go after more corporate sales. "We look to Breeze to help us market our space for maximum profitability and to enhance our overall efficiency through Power BEO, online inventory and menus, and reports," said General Manager Keith Senstrom. "Our sales team spends less time on paperwork and more time with our clients" "I had virtually no computer experience a year ago," says Joanie Sams, Director of Catering at The Townsend Hotel. "But now, the first thing I do when I come in is turn on Delphi, and I,m on it all day. We have one kitchen to service the restaurant, rooms, and banquets. Delphi is the key to menu coordination that gives customers the most choices and the kitchen staff the utmost efficiency." Newmarket's sales and catering solutions enables boutique properties and resorts to sell their space in the most sophisticated manner while, at the same time, managing and enhancing customer expectations for superior personal service. "Customers will call up and just leave their first name and number," says Gina Collins CMP, conference sales manager at the White Oaks Conference Resort and Spa (Niagara on the Lake, Ont.). "It's wonderful to put that phone number into Breeze and know instantly who they are, where they're from, and have their entire account history right at your fingertips." Newmarket International (
Contact
Shawn McDonald
Director of Marketing
Phone: (603) 430-7434
Fax: (603) 436-1826
Email: smcdonald@newmarketinc.com
Organization
Amadeus Hospitality
https://www.amadeus-hospitality.com/
75 New Hampshire Avenue
USA
- Portsmouth, NH 03801
Tollfree: 888-829-8871
Phone: 1 603 436 7500
Email: info@amadeus-hospitality.com
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