Tim Hansen, Vice President of Sales – Hotels & Resorts at Agilysys, joined us at HITEC 2025 to talk about the company’s impressive growth, the evolution of tech stacks in hospitality, and the delicate balance between automation and human connection.What is driving Agilysys’ growth?
Hansen attributes the company’s 19% revenue growth to the success of its modernised product suite, what Agilysys calls its ecosystem. Our existing customers used to buy one or two solutions. Now they’re buying multiple
, he says. With 35 integrated products, Agilysys positions itself as a one-stop shop for hotels looking to streamline operations and enhance guest experiences.
New business is also coming in because of this unified ecosystem
, he adds. We just closed a deal where we replaced seven vendors with one: Agilysys
.
On the ongoing debate between unified platforms and best-of-breed solutions, Hansen sees a clear trend: Historically, people avoided putting all their eggs in one basket. But now, more hoteliers prefer fewer vendors, if those vendors can do more, and do it well.
He argues that a connected stack improves not only efficiency but also the guest journey. When everything is integrated, you know the guest is arriving late, has a dining reservation, or booked a spa treatment. You can adapt and respond in real time
.
Agilysys recently acquired Book4Time, adding 1,800 spa clients to its ecosystem. 800 of those had never purchased an Agilysys product
, says Hansen. It’s a big opportunity for cross-selling and growth, but also a chance to deepen our spa expertise with a strong, knowledgeable team
.
Hansen draws a clear line between task automation and replacing human interaction. The magic of hospitality is people
, he says. Automation should free staff from repetitive tasks, not replace their ability to engage with guests.
He sees technology as a way to enable hotel staff to focus more on soft skills: You want them spending time creating experiences, not staring at a screen
.
Responding to concerns that some tech companies are prioritising cost-cutting automation, Hansen is pragmatic but cautious. Startups often promise to make things more efficient by removing people. But in hospitality, great guest experiences are made by people
.
Still, he acknowledges that automation can be appropriate in limited-service properties where human contact is not expected. In some cases, the best guest experience is the lack of experience. You just want to get in, get online, and rest.
Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. www.agilysys.com
Organization
Agilysys, Inc.
https://www.agilysys.com/
3655 Brookside Pkwy, Ste 300
USA
- Alpharetta, GA 30022
Tollfree: 18002418768
Phone: 1 (877) 369-6208
Email: sales@agilysys.com
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