Shiji, a leading innovator in hospitality technology solutions, and Lighthouse (formerly OTA Insight), the leading commercial platform for the travel & hospitality industry, proudly announce their strategic partnership and integration. This collaboration will empower hoteliers with comprehensive insights and analytics that drive informed decision-making and enhance operational efficiency.

An observer once noted the difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” While it is an accomplishment to earn a guest’s endorsement, it’s far better to inspire an effusive, “I absolutely love that property – their team understands us and always provides the right touch at the right time.”

Ireckonu, a leading innovative Hospitality Middleware and Customer Data Platform (CDP) for hotel chains, today unveiled Connected Venues, a groundbreaking CDP enhancement that seamlessly connects on and off-premise data sources in one central system, empowering hotel operators and hospitality marketers with the most accurate and up-to-date guest profiles.

2024 kicked off with exceptional growth in the hospitality sector, particularly in Q1, where we observed a notable surge in hotel guest satisfaction and responsiveness. This trend, especially pronounced in the 3 and 4-star hotel categories, not only mirrors but also exceeds the upward trajectory seen in the previous year’s first quarter. The latest Guest Experience Benchmark Report reveals key trends shaping the sector in early 2024.

A hotel’s website has become a must for selling rooms online. It allows hoteliers to get direct bookings and to reduce the share of OTAs on their turnover.

California’s hotel industry is gearing up for significant changes with the introduction of two pivotal laws: California Senate Bill 644 and California Assembly Bill 537. While the former focuses on cancelation policies, the latter emphasizes pricing display transparency. In this blog, we’ll delve into the key aspects of each bill and explore their potential impact for hoteliers.

Search engine optimization is a critical part of any hotel’s digital marketing strategy. With nearly three out of four travel bookings now happening online, having a strong presence on Google can be one of the biggest factors that contributes to any given property’s success. That’s why Google’s recent March 2024 Core Update deserves close attention from the hospitality industry.

Hotels today face increasing pressures from environmentally conscious consumers, particularly among younger generations. Integrating sustainability with guest satisfaction is an ongoing challenge that hoteliers are directly impacted by. With a significant portion of its clientele being digital natives, the industry is poised to transform its operations by enhancing energy efficiency, reducing waste, and promoting eco-friendly accommodations.

Whether it's a Friday evening flight, a hotel during the holidays, or a taxi ride in a downpour, we have all been burned by higher-than-normal prices due to excess demand. Raising costs when businesses are busiest is the norm across the travel industry, for instance – but now, consumers are beginning to see these 'surge prices' in more sectors.

Ireckonu, a leading hospitality Middleware and Customer Data Platform (CDP) solution, today announced a partnership with The Grove, a prestigious five-star resort located in Chandler's Cross, Hertfordshire. This collaboration brings innovative communication technology to the iconic hotel so that The Grove can deliver exceptional and personalized experiences to their discerning luxury clientele.