Digital transformation is reshaping guest experiences and operational efficiencies at Radisson Hotel Group. In this interview with Raul Alvarez Barrera, Global VP of Digital, we explore their journey, the impact of visual content, and the strategic use of data.

VENZA, the leading provider of data protection and regulatory compliance solutions for the hospitality industry, today announced that CEO Daniel Johnson will join a panel of experts in a cybersecurity educational session at the upcoming Hospitality Industry Technology Exposition and Conference (HITEC), hosted annually by Hospitality Finance and Technology Professionals (HFTP).

Visual Matrix, creators of an innovative, cloud-based Property Management System (PMS) and Mobile Operating Platform (MOP), has partnered with Hapi, the industry’s leading platform for fast and cost-effective connectivity between systems, to deliver property-level data into the Hapi Integration Platform (HIP), which will provide expanded connectivity to hotel brands as well as to Salesforce for industry-leading CRM capabilities.

Foxhills Club & Resort is proud to announce the installation of Crave Interactive’s state-of-the-art tablets in all guest rooms, further enhancing the luxurious guest experience the resort is known for. These tablets feature one-touch dialling to contact hotel departments and mobile ordering capabilities for outdoor spaces, including the pool area.

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. Sabre Hospitality will be showcasing the product and its capabilities at HITEC Charlotte in USA between June 24-27, 2024.

Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the launch of Mobile Access featuring hotel key compatibility with Google Wallet. In collaboration with NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded applications, the latest offering for Mobile Access maintains a priority on security while making room entry fast, easy and always enjoyable.

Aptech, a hospitality company providing the best in finance and accounting software for more than 50 years to hotels, will reveal a NEW dashboard for its PVNG enterprise accounting solution at HITEC Charlotte, to be held June 24 to 27 at the Charlotte (N.C.) Convention Center. Developed at the request of its customers, the tool provides a quick view of the status of a hotel’s financials from the previous night and more. All data is updated in the system in real time, enhancing the ability for hotel operators to make more informed decisions, improve efficiency, and achieve strategic goals.

IDeaS, a SAS company and leading provider of hospitality revenue management software and services, today announced that it has reached the milestone of nearly 2,000 properties live on the Oracle Hospitality Integration Platform (OHIP). This integration seamlessly connects RMS solutions, including IDeaS G3 RMS, with Oracle's OPERA Cloud platform, accessible through both OHIP and the Oracle Cloud Marketplace – a centralized hub for enterprise applications.

RateGain Travel Technologies Limited (RateGain), a leading provider of AI-powered SaaS solutions for travel and hospitality, announced today that the NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality (NYU SPS Tisch Center) and its Hospitality Innovation Hub (HI Hub) Experiential Learning Lab, along with HEDNA and RateGain, released the first edition of The State of Distribution for 2024. The first of its kind report was created with an aim to help leaders with strategic decision-making, prioritizing technology investments, organizational restructuring, and training and education.

In response to DMA regulations, Google introduced several significant changes to hotel search result pages in January. Our recent analysis reveals several concerning trends . Organic and unpaid traffic to hotel websites and booking revenue have fallen sharply while paid traffic and revenue have surged. As a result, direct distribution costs have become significantly more expensive for hotels in Europe and most probably for hotels advertising to a European clientele.