Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalised experiences and seamless interactions. Unleashing data for personalised hotel stays has become the key to unlocking these enhanced guest experiences. Modern technology, especially mobile and cloud-based solutions, facilitates this transformation. Hotel owners, managers, and operators understand that guests’ expectations constantly evolve. Building lasting relationships rather than merely completing transactions is vital to meet these expectations.

What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property.

Episode three of the Shiji Insights Podcast features Fernando Vives, Chief Commercial Officer at Minor Hotels, who shares his wealth of experience and thoughts on reputation’s influence on revenue, the concept of attribute-based selling (ABS), and current trends in the hospitality industry. The Shiji Insights Podcast aims to provide listeners with valuable perspectives from industry leaders, and this episode is no exception. This review explores the episode’s main points, summarising and analysing Fernando’s discussion with our host, Florencia Cueto Pedrotti. The episode provides a deep dive into critical aspects of the hospitality industry, offering both strategic insights and practical advice.

Property Management Systems are the backbone of efficient hotel operations. The debate between AI integration and human-centric design in PMS is heating up, challenging the status quo and pushing us to rethink our approach. Is the future of hotel PMS destined to be dominated by artificial intelligence, or should it remain rooted in human-centric design principles?

IDeaS, a SAS company and the world’s leading provider of hotel revenue management software and services, announced today that BYD Lofts Boutique Hotel & Serviced Apartments had grown its property revenues by 15 percent with IDeaS G3 Revenue Management System (RMS) after adopting the system to automate daily pricing activity and enhance its commercial strategies.

Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.

Nowadays, every click, scroll, and tap is meticulously recorded and analyzed. Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. But as much as this poses opportunities it also leaves a threat: the mishandling of guests' personal information. It’s time for us, as responsible PMS vendors, to lead the way in confronting the dark side of data and to demonstrate how treating data with the respect and security it deserves should be the industry standard.

Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger, and Skype.

Adagio, the European leader of aparthotels, announced today the decision to deploy IDeaS G3 revenue management system across its portfolio of properties. This sophisticated, automated system has been specifically adapted to maximize revenue while meeting the operational priorities of medium- and long-stay hotel residences.

FCS Solutions, global leading provider of hospitality technology, continues its strategic expansion across the Americas, with a focus on Canada and Mexico. The addition of these two new offices further fortifies the company’s commitment to make innovative cloud-based solutions more accessible to hoteliers around the world.