In the fourth episode of the Shiji Insights podcast, presented in Spanish, listeners are introduced to guest experience tools and their significant impact on operational management within the hospitality industry. This episode explores how these tools can revolutionise hotel operations, improving efficiency and guest satisfaction. Our host, Florencia Cueto, is joined by Xavier López, co-founder of Schoolers and CEO of EISI Soft, to discuss the intricacies of digital transformation in hotel operations.

Group business is top of mind for hoteliers in 2024, with new research finding that hoteliers are prioritizing ways to strengthen customer relationships, to improve outreach with new and repeat business, and to plan and execute events more effectively.

Shiji, the global leader in hospitality technology, proudly announces its strategic partnership with the Dolder Grand, an iconic luxury hotel located in Zurich, Switzerland. This partnership marks the implementation of Shiji’s cutting-edge Shiji Enterprise Platform (PMS) and Infrasys Point-of-Sale POS system throughout the Dolder Grand's distinguished property.

In 2023, the World Tourism Organization spotlighted an impressive trend: a significant 73% of global travelers now prefer hotels that adopt sustainable practices. This shift is driving hotels to incorporate green technology extensively in their operations. According to the Global Sustainable Tourism Council, by 2025, green technology will distinguish industry leaders in the hospitality sector.

Guestline, part of Access Group, has introduced a host of self-service options to its GuestStay offering, incorporating artificial intelligence (AI) to further reduce pressure on hotel staff while empowering guests.

Shiji, the hospitality technology leader, proudly announces that View Hotels has chosen Shiji’s Infrasys Cloud POS and Digital Dine solutions for its Australian locations. Known for their exceptional guest service, contemporary accommodations, and prime locations, View Hotels sought a sophisticated, integrated solution to streamline operations and enhance service delivery. By adopting Shiji’s F&B Solutions, View Hotels has achieved seamless integration between Infrasys POS with their existing payment systems and PMS, ensuring an efficient, unified platform across all three locations in Sydney, Brisbane, and Melbourne.

The global event industry was valued at approximately $890 billion (USD) in 2020 and is projected to reach more than $2 trillion (USD) by 2028.

The Shiji Guest Experience Benchmark Report for Q2 2024 offers a comprehensive look into guest satisfaction trends and review dynamics. This report is crucial for hotel operators and technology vendors aiming to enhance their service quality and customer engagement.

Aptech has teamed with BirchStreet Systems to deliver efficiency and automation where it is most needed – the procure-to-pay (P2P) process. Based on customer demand, this collaboration brings together the best in cloud-based enterprise accounting and P2P software to deliver better control over purchase orders, invoicing, budgeting, order delivery, flexible payment options, invoice imaging, and financial review efficiency with drill down from P&L to invoice image.

A new report from Amadeus and Meeting Professionals International (MPI) integrates global market data with insights from industry specialists to highlight six crucial trends that will shape hospitality over the coming year. The comprehensive guide, Hotel Sales Stars: The Ultimate Strategy Playbook, is designed to assist hoteliers in navigating the entire sales journey and capitalizing on new opportunities, from prospecting to relationship building.