As guest expectations for personalized experiences continue to rise, hotels face escalating pressure to deliver tailored content that resonates on an individual level. Instant gratification is now the norm, with guests anticipating that hotels will foresee their needs and preferences at every encounter.

Shiji, the hospitality technology innovator, is proud to announce that Royal River Luxury Hotel has selected Shiji Infrasys Cloud POS to elevate its F&B guest experience through advanced technology. The winner of Fijet España’s Best Hotel in Spain 2022 and part of the Luxury Tenerife Hotels Group, Royal River Hotel combines innovation, and exceptional service in one of Tenerife’s most exclusive areas. The hotel boasts 50 spectacular villas, along with four F&B outlets and a luxurious spa, where the hotel has installed five workstations and four tablets.

In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining guest loyalty. A property’s loyal guests can be relied on to support its revenue goals, particularly in times of economic uncertainty when others are decreasing the amount they travel.

San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence.

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all parties involved. The wider e-commerce fraud losses are expected to reach £37 billion* by the end of 2024, highlighting the growing vulnerability of businesses operating online.

OpenKey, the leading provider of digital key technology for the hospitality industry, is pleased to announce the appointment of Erynn Torrenga as its new Vice President of Sales. With over two decades of experience in the hospitality technology sector, Erynn brings a wealth of knowledge and a proven track record of driving sales, market penetration, and revenue growth.

IDeaS, a SAS company and global provider of hospitality revenue management software and services, today announced IDILIQ Hotels & Resorts has selected IDeaS G3 RMS to automate revenue management and optimize its pricing strategies across its portfolio of Spanish luxury resorts.

Confused about PMax for your hotel? You’re not alone. This article cuts through the noise, explaining how PMax works and what level of control you really have. We’ll also show you how to optimize PMax campaigns to attract new guests and boost your bottom line.

Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed in the recent Shiji Insights podcast episode featuring Fernanda de Herralde, the Front Office Manager at Sir Victor, part of the Sircle Collection, the hotel industry’s emphasis has pivoted towards establishing seamless, personalized experiences from the point of check-in to check-out. A critical enabler in realizing this vision is the Property Management System (PMS), which serves as the core of hotel operations, ensuring that each guest interaction is streamlined, tailored, and impactful.

Cloudbeds the innovative leader in hospitality management technology, has today announced the appointment of former Oracle and Protel executive Linda Vallner as Vice President for Europe, the Middle East and Africa.