Assigning monetary value to customer data is a concept that few hotel businesses seem to be embracing, although it makes a great deal of sense to do. We treat everything else in our organizations as assets with measurable financial worth: inventory, people, property, etc. But, have you ever sat down and calculated a dollar value for your customer database? What about the monetary value of a specific guest? My guess is that you probably have not.

protel hotelsoftware GmbH supports one of the largest privately owned hotel & property groups in South Africa with the expansion of their hotel portfolio. When choosing a property management system, the group set high demands on the hotel softwareon the software. The decision was a clear-cut case: protel's Multi Property Edition protel Multi Property Edition, which allows uniform and effective management uniform and effective management across the entire Leisure Hotels Group.

Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions, today announced that The Cosmopolitan of Las Vegas has selected a comprehensive software suite for the 2,995-room property, which is scheduled to open Dec. 15. The new luxury resort will implement Agilysys solutions for property management, inventory and procurement, point of sale, condo accounting and document management.

For travelers, the most important part of a hotel is the guestroom. At a high-volume group convention property, a key element of guest service is ensuring that guests are able to get into their rooms quickly and easily. Technology is making this easier with the implementation of RFID, or radio frequency identification, locking systems that set new standards for reliability.

When Sabre Holdings combined all of its hospitality businesses into one company, Sabre Hospitality Solutions, its vision was to provide end-to-end marketing and distribution products and services to hotels and chains around the world, and make it a seamless experience for the customer. Sunroute Plaza Shinjuku, a hotel in the busy Shinjuku business district of Tokyo, is one of the many customers to benefit from the synergies offered by this "one-stop-shop" approach.

Hotel review sites like TripAdvisor and Expedia are now major influences that affect property profitability. While comments on these popular travel sites directly impact a property’s bottom line, their written format makes them difficult to track and analyze. Likewise, chain and property guest satisfaction scores provide valuable information on how guests see hotels, but the why behind the scores may be hard to uncover. Until now, correlating written online property ratings and brand comment card scores with financial performance metrics has been a missing piece of the performance intelligence puzzle.

Hotel technology and data security experts will share their expertise on the vexing problem of bank card data theft from hotels at a meeting of leading hotel technology experts in Berlin later this month. Hotel Technology Next Generation (HTNG) just added a compelling new session on this topic to an already powerful agenda for its upcoming European members' meeting.

Libra OnDemand, the leading provider of Cloud-based hospitality CRM applications designed to drive sales and increase revenues for the world’s premier hotel organizations, announces the integration of salesforce.com’s Chatter, a cutting-edge business networking platform featuring an interface similar to that of popular social networks Twitter and Facebook. All Libra OnDemand users automatically have complimentary access to Chatter.

IDeaS Revenue Optimization, the leading provider of revenue management software, services and consulting, today announced new functionality within the 5.1. release of IDeaS V5i Revenue Management System.

Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, today announced it is celebrating 40 years of technology innovation with the delivery of a text analysis module that adds quantifiable guest sentiment data to its Execuvue® Business Intelligence System (BI). Aptech also launched a new video with highlights from its two generations of service to hotel operators.