The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of payments in the hospitality sector. Together, we shed light on the importance of payment technology, evolving consumer expectations, and how hoteliers can leverage these insights to enhance the guest experience. Following is a summary of our discussion in Spanish, highlighting key takeaways for hoteliers looking to stay ahead in a rapidly changing landscape.

LONDON – 4 November 2024 – Sojern, the leading digital marketing platform built for travel, and Cloudbeds, the premier hospitality management software platform, have today announced a new partnership to bring two leaders together within the hotel technology space, just ahead of the World Travel Market in London.

Today at the American Hotel and Lodging Association’s The Hospitality Show being held in San Antonio, Texas, Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, released the findings of its 2024 Global Hospitality Impact Study: Unlocking Revenue Beyond the Room.

Is your hotel being haunted by no-shows? In the hotel industry, guests who fail to show up without notice (no-shows) and last-minute cancellations pose significant challenges, affecting both planning and profitability. In the hospitality sector, the no-show rate for hotels is commonly between 1-5%, providing insight into the revenue lost by hoteliers each year.

Artificial intelligence is pervasive in hospitality. This is partly due to the promise of a revolution in bookings, guest engagement, and operations, and partly to keep up appearances. Hotel operators are enamored with the potential of AI, as the industry continues to try to fully understand the implications for its use. And, while there’s no doubt that AI will eventually be everything it promises, the more important question is:

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that Lajitas Golf Resort has implemented 14 Agilysys solutions to connect and modernize guest experiences property-wide. These solutions also work together to share data, insights and processes to improve staff efficiencies and optimize revenue across the resort’s many amenities. All 14 Agilysys solutions were implemented and in production use within a 48-hour period!

Oracle announced that Guest Engagement and Merchandising, powered by Nor1 PRIME is now available directly within the Oracle OPERA Cloud Property Management System (PMS). With AI built natively into the platform, reservation screens will automatically generate personalized offers such as room upgrades, amenities, and services throughout the pre-arrival and check-in process.

Orascom Hotels Management (OHM), one of the largest hotel owners and operators in the MENA region, has transformed its business operations with the Oracle OPERA Cloud hospitality platform. With the OPERA Cloud property management system and OPERA Cloud Central across its properties, the group has been able to reimagine its operations, boost automation, and deliver superior guest experiences. The first hospitality group in Egypt to adopt OPERA Cloud, it took just 12 days to complete the implementation at the initial property.

The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have entered a strategic partnership designed to help hoteliers optimize their direct channel strategies.

Stockholm –October 28, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices. With its tradeshow debut taking place during The Hospitality Show from October 28-30 at Vingcard booth #713, VConnect is set to gain the interest of attendees aiming to eliminate operational silos and instead adopt a fully integrated environment offering unmatched efficiency, security, and guest service quality.