In today’s dynamic world the merging of luxury and technology brings challenges and opportunities for many hotels. Thomas Moons, Area Managing Director for Spain and Portugal at Belmond Hotels, shares his insights into how technology reshapes luxury hospitality without losing the human connection at its heart. In this interview, we explore how Belmond strikes the delicate balance between technological advancement and the personal touch, ensuring each guest’s experience remains unique, authentic, and memorable.

Today, Hapi, the leading provider of hospitality data and connectivity solutions, announced its CEO and co-founder, Luis Segredo, has been named chair of the 2025 AHLA Global Technology 100. Segredo is currently the vice-chair of the Technology 100, has been a member of HTNG for more than 10 years, and previously served on the Vendor Advisory Council, representing Newmarket and then Amadeus.

In episode eight of the Shiji Buzz Podcast, Florencia Cueto Pedrotti sat down with Beatriz Miguel, the business director at Ilunion Hotels. Ilunion is a hotel chain focused on making the world more inclusive. The discussion explored Ilunion’s dedication to integrating social values into its business model, highlighting the importance of inclusion, sustainability, and customer experience. It covered significant challenges the hospitality industry faces and how technology can be an ally in tackling these issues.

The Cendyn Sales Intelligence platform, previously known as Knowland, released its monthly data findings to help hoteliers gain insight into the top locations selected by today’s meeting planners. The company announced Anaheim-Santa Ana, Calif. has ranked first in the top 25 markets with year-over-year (YoY) growth at 17.5 percent. Atlanta came in second with growth at 13.7 percent. Louisville, Ky. led in secondary markets at 59.1 percent growth, and Memphis, Tenn. ranked second with 48.9 percent growth. This data is sourced from Cendyn’s Sales Intelligence platform, designed to help hoteliers protect and grow their revenue base.

In the competitive hospitality industry, guest loyalty programs have emerged as a powerful strategy for driving revenue and building lasting relationships with customers. Hotels that prioritize loyalty programs not only retain guests but also benefit from increased bookings, higher spending per guest, and long-term advocacy. This blog explores how well-designed guest loyalty programs can significantly improve hotel revenue, along with actionable tips for implementing or enhancing one at your property.

Shiji, the global hospitality technology innovator, is proud to announce that Seda Hotels has chosen the Infrasys Cloud POS solution to streamline operations and enhance the F&B guest experience across its 12 locations. Based in the Philippines, Seda Hotels is known for its blend of contemporary design, exceptional service, and Filipino hospitality and is a part of Ayala Land Inc., one of the largest and most diversified property developers in the country.

Shiji, the hospitality technology innovator, is excited to announce that HTL Hotels has successfully implemented Shiji ReviewPro to streamline guest communications and elevate the overall guest experience. This integration has allowed HTL to move from manual, time-consuming processes to automated, personalized messaging, improving guest satisfaction and operational efficiency. The transformation has already led to higher ratings across major online travel platforms and an increase in direct bookings, further strengthening HTL’s competitive edge.

As the holiday season approaches, hoteliers are preparing for a surge of travelers seeking warmer climates this year. Amadeus’ forward-looking business intelligence data today reveals the destinations that are currently recording the top hotel occupancy rates for the weeks of Christmas and New Year’s (December 22 – January 4), showing year-on-year growth in some major markets worldwide.

One of the most important events in the hospitality industry occurred this summer at HITEC. HFTP (Hospitality Financial and Technical Professionals) published the highly anticipated Uniform System of Accounts for the Lodging Industry – 12th Revised Edition.

In the world of hospitality, landing high-value corporate bookings can feel like a race where big hotel chains have a big head start. But what if you could level the playing field and tap directly into the corporate travel market, filling rooms year-round and boosting your revenue? For hotels looking to break into this lucrative space, a Global Distribution System (GDS) might just be the game-changer you need.