This month at HITEC Toronto, hoteliers looking for an enterprise solution for managing PMS, POS, channel management, booking engine, guest marketing, business intelligence and more should plan to visit RMS Hospitality Solutions. New to RMS – The Hospitality Cloud is an interactive "Guest Portal" that enables travelers to access a range of features from their laptop or mobile device that will help them manage every aspect of their reservations. In addition to giving guests fingertip access to past, current and future experiences and enabling them to update preferences or make online requests, the new Guest Portal frees up hotel employees' time spent answering phones and responding to emails so that more one-on-one time can be spent attending to guests on premises.

The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm.

Their relentless innovation policy make SALTO a leading company in terms of originality and creativity. After the launch of the SALTO Hospitality website (www.saltohospitality.com), aimed at promoting the solutions for the hotel industry and its actors, SALTO is again trying move by offering this time a never-seen-before innovation in the access control sector.

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced its partnership with leading U.S. hotel management company, PM Hotel Group.

Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017.

Maximizing profitability and revenue in light of today's tough competition will be a key topic for hoteliers at this year's co-located HSMAI Revenue Optimization Conference (ROC) and HITEC hospitality technology events, June 26-29 in Toronto.

Hotels have invested in numerous technology systems to keep up with all the ways consumers can interact with them in the digital space, but are they set up to win in the future? Between a complex landscape of legacy technology, the abundance of analog operational processes, and a crowded field of providers trying to innovate in the hospitality space, many hotels have arrived at an expensive, inefficient tech stack. But advancements in cloud architecture and mobile technology represent an opportunity to migrate data and systems to an environment that lets hotels advance their revenue and guest engagement strategies. These new ideas have already been successfully implemented in most other service industries, lowering the cost of doing business, creating the ability to provide better service, and increasing the loyalty of their customer base.

Marketing to your guests isn't just about winning them over at planning and at booking. There's actually seven steps to the customer journey, and technology can help you optimize your marketing, every step of the way.

Singapore – 1 June, 2017 – FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the integration of its FCS Unicorn call accounting and interface gateway solution with CosmoPMS, a cutting-edge SaaS-based property management platform designed specifically to meet the needs of smaller properties. As a solution that provides these hoteliers with the tools needed to streamline operations such as guest reservations, rate pricing and room availability, CosmoPMS' compatibility with FCS Unicorn now further ensures the ability to attain full operational efficiency via seamless communication and management of backend systems and services. This exclusive new feature not only offers instant connectivity and integration with FCS' full line of operations enhancing solutions, but also provides streamlined and centralized access to data from a host of third party platforms.

Hotel technology isn't easy. In fact, it's getting harder every day because what guests demand is changing every day – especially in the area of guest Wi-Fi. Gone are the days when guests are satisfied with simply getting a reliable connection. Today's guest brings multiple devices, including laptops, tablets, and smartphones. She wants them to all connect, fast – downloading emails, streaming video, and video conferencing live with work and family. Serving all these changing needs better than the next property can make or break a hotel brand.