AI is no longer just a buzzword—it's transforming hospitality at a rapid pace, and Cendyn's Michael Bennett believes the biggest AI breakthroughs are already here. Speaking at ITB, Bennett highlighted AI-powered call centers and contextual chat agents as two of the most impactful innovations, boosting efficiency while reducing labor costs.Through Cendyn's partnership with Poly AI, hotels can now fully automate voice reservations, allowing human agents to focus on high-value guest interactions.

Inntopia, the leader in unified booking engine technology, announces a new integration with Cloudbeds, the innovative leader in hospitality management technology. The partnership will allow resorts and hotels using the Cloudbeds PMS to sell their lodging inventory alongside inventory from any other system they operate in a single, unified booking engine and call center application.

Matthew Ward, Founder of Hotelios Consulting, a UK-based hospitality consultancy, highlights the challenges faced by hotel management teams when handling IT-based projects in-house, and how engaging external consultancy services can offer cost-effective and efficient solutions.

Shiji Group launched the bold rebranding, powering its presence in global hospitality tech at this year’s ITB in Berlin. This change is more than a new look—it represents a repositioning of the company across global hospitality technology markets. With 10 products spanning all areas of hotel operations, Shiji’s new brand identity and restructured product portfolio seeks to bring coherence, simplicity, and emotional impact to its broad portfolio.

PARIS—IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has announced a technology integration partnership with Medialog PMS, a hybrid next-generation personalizable property management solution that allows users to focus on a more streamlined guest experience.

Cloudbeds, the premier hospitality management software platform, has been awarded Elite Connectivity Partner Status by Expedia Group for 2025.

Hotels across the globe made a remarkable recovery in 2024, reaching a record-high contribution of $11.1 trillion to global GDP. But beyond the numbers, what’s driving this transformation? Hospitality is evolving fast, with guest expectations, AI-driven insights, and online reputation management reshaping the landscape.

In a world dominated by screens, instant notifications, and algorithms, a growing number of consumers are seeking out more analog experiences, and that includes travel. While this development isn’t about rejecting technology altogether, there is a movement towards intentionally creating spaces where presence, sensory engagement, and authentic experiences take priority.

In the hospitality industry, food and beverage offerings play a pivotal role in shaping guest experiences. Whether it’s an indulgent room service meal, a quick bite at a café, or a fine dining experience, the way F&B services are delivered can significantly influence guest satisfaction. In an era where personalization and efficiency are key, creating a seamless F&B experience is not just an advantage—it’s a necessity. In this blog, we’ll explore how a seamless food and beverage (F&B) experience can enhance guest satisfaction and provide actionable tips to make it happen.

For hoteliers looking to Find customers, convert them to Book, and Grow revenue amid stiff competition, smarter data insights are necessary. But if more isn’t done to bring system data together in a cohesive, intelligent and integrated way, commercial teams will flounder, unable to deliver hard fast ROI cannot.