AI is no longer a futuristic buzzword in the hospitality world, it’s already reshaping how hotels operate, communicate, and make decisions. From guest messaging to revenue management, AI is becoming deeply embedded in the day-to-day functions of hotels around the world.

Jeff Venza, a seasoned hospitality technology professional and executive at VENZA and CyberTek MSSP, today announced the planned acquisition of OpsTechPro, a premier provider of asset management and service optimization tools. This strategic move will integrate OpsTechPro into the VENZA family of companies, significantly enhancing its digital and physical security offerings and providing comprehensive risk management capabilities to hospitality clients.

VENZA, the leading provider of cybersecurity, data protection, and compliance solutions for the hospitality industry, today announced that James Filsinger has been appointed Chief Executive Officer. Filsinger will assume the role effective 19 May 2025. Jeff Venza, previous CEO, will remain in an advisory capacity with the company taking on the role of Chairman of the Board.

San Diego, CA – Cloudbeds, the premier hospitality management software platform, has today announced a milestone partnership with Busy Rooms, a cloud-based Central Reservation System (CRS) serving hotels, tour operators, and destinations.

What does it take to create a hospitality experience so unique that guests become your greatest advocates? In this episode of The Turndown, Brad Steward shares the philosophy behind Caravan Outpost, a place where intentional design and experiential travel collide.

This June, I’ll be heading to Indianapolis for the Hospitality Industry Technology Exposition and Conference (HITEC®). For me, HITEC has always been less about the hype and more about the conversations and insights that stick with you long after the event.

In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.

The evolution of revenue, distribution, and commercial management fundamentally shapes how the hospitality industry operates. Hotels are increasingly recognizing that their sales, marketing, and revenue strategies can no longer operate in isolation. Guest expectations are also shifting. Traditional silos are breaking down. This leads to integrated, data-driven approaches. A guest-centric focus is emerging. Commercial management is at the forefront, taking a holistic view. This includes revenue generation. It optimizes distribution. It also covers strategic sales and marketing. Shiji Insights spoke with Annemarie Gubanski, CEO of Taktikon. We discussed these critical shifts. Her insights reveal a combination of human intuition and tech intelligence.

How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his journey from consulting to leading an innovative hospitality brand that prioritizes community and authenticity. With properties designed to get guests out of their rooms and connected with each other and the outdoors, LOGE blends technology and personalized hospitality to create memorable moments across its growing network of experiential stays.

Aptech, a leading provider of scalable accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announces the deployment of its new PVNG Lite hotel accounting system at the Spark by Hilton Winston-Salem University in North Carolina. This milestone installation marks the beginning of a new chapter for independent and economy hotel operators seeking a powerful, hotel-specific alternative to generic accounting tools like QuickBooks.