Infor, a global leader in business cloud software specialized by industry, today announced that Pechanga Resort Casino entered into an agreement with Infinium Software, Inc., an Infor company, expanding their long-term technology partnership. Pechanga, the largest resort/casino on the West Coast, chose Infor CloudSuiteTM solutions to further integrate core business processes into a centralized location connected to the reservation department. The new, integrated system will allow the resort/casino to make more informed business decisions from anywhere, anytime, on any device.

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Current Hotel, a new Autograph Collection property in Tampa, FL, has selected Agilysys InfoGenesis® point of sale (POS) to help deliver a world-class guest experience and maximize operational efficiency in its food and beverage operations.

Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators' wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes - yet is often overlooked - is digital voice translation.

TraknProtect, a pioneer of real-time location-based technology purpose-built for the hotel industry, has announced a new partnership with Montreal-based Intello Technologies, a leading guest internet and hospitality solutions provider in Canada. In addition to solidifying its position in hospitality technology, this new partnership allows TraknProtect to extend its footprint of innovation across the border and offer its award-winning solutions to Canadian hotels.

Infor, a global leader in business cloud software specialized by industry, today announced that Accor, a global leader in augmented hospitality, has extended its 13-year relationship with Infor by signing a global agreement to continue their collaboration with Infor EzRMS revenue management software. The application is currently used at more than 1,100 properties worldwide.

More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a "Travel & Tourism" educational track that highlighted how smarter and safer technologies are transforming the travel and tourism industries. A technology that remained in the spotlight during the three-session program was voice - such as the in-room solution atop Amazon Alexa powered by Volara that enables hotel guests to request services on voice command in the privacy of their rooms or the newly launched 29 language translation tool for hotel front and concierge desks known as the Google Assistant's interpreter mode.

Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to Vice President of Sales, EMEA, and Ricky Castoldi to Vice President of Sales, Americas. Both will be responsible for team excellence for their regional sales teams, establishing new and trusted relationships across the hospitality space, while driving maximum revenue and productivity for the hotel clients they oversee. Working from London, Johnstone will oversee Cendyn's strategic sales and business development efforts across the Europe, Middle East and Africa regions. She has over 20 years' experience, having served in sales leadership roles at Guestline, SnapShot and Gilchrist & Soames. She graduated from Anglia Ruskin University. Based out of Dallas, Castoldi will lead Cendyn's strategic sales and business development efforts in the Americas region. He has over 20 years' experience, having served in sales leadership roles at Duetto, Pegasus and Lanyon. He graduated from Buckinghamshire Chilterns University. "I am absolutely delighted to have joined Cendyn and look forward to building upon the solid foundations that the EMEA team has already made across the region," said Emma Johnstone, Vice President of Sales, EMEA. "With Cendyn's recent expansion into revenue management and commitment to personalized pricing, our influence across the industry is impressive and is only set to grow!""I am thrilled to be joining the Cendyn team at this exciting phase in the company's growth," said Ricky Castoldi, Vice President of Sales, Americas. "I look forward to spearheading sales and business development efforts in the Americas region, as we continue to innovate in the delivery of cloud-based solutions for data management, targeted marketing and dynamic pricing to the hospitality industry.""I am excited to welcome Emma and Ricky to the Cendyn sales leadership team," said John Seaton, Chief Commercial Officer. "With their comprehensive experience and track history of achieving success, I am confident both will continue to drive the tremendous growth Cendyn has seen in these important markets."The past 12 months have been a period of rapid growth at Cendyn, with a strategic follow-on equity investment from Accel-KKR, appointment of Tim Sullivan as President, Donna Goudie as Chief Operating Officer and acquisition of The Rainmaker Group, a leading revenue and profit optimization platform for hotels, resorts and casinos. Cendyn was also recently named World's Leading Hotel CRM Technology Provider, Hotel Sales Proposal Platform and Data-Driven Marketing Agency by the World Travel Awards for the 2nd year in a row.

Exceptional service doesn't require the best amenities, the fanciest furnishings, or the largest staff. Stand-out service comes from knowing your guest and adjusting your approach to their needs, preferences, and frame-of-mind. Yet, many hotels are limiting themselves with PMS-based guest profiles that don't fully harness the power of personalization.

The hospitality industry is often criticized for its slow pace in driving innovation across the sector, but what is it that holds the sector back? Why is hospitality different from industries such as banking and aviation where innovation seems to be much more advanced, and what can be done to accelerate innovation in hospitality?

ASSA ABLOY Global Solutions has been named the winner of Mobile Key & Keyless Entry for the 2020 HotelTechAwards. Organized by HotelTechReport, this year's HotelTechAwards had over 24,000 hoteliers across more than 200 countries vote to rate their most favorite products and technologies. In winning the Mobile Key & Keyless Entry category, ASSA ABLOY Global Solutions competed against the world's leading digital key providers and was able to stand apart thanks to the reputation of its Mobile Access platform in providing unparalleled guest satisfaction, reliability and efficiency.