Hoteliers know they must deliver exceptional experiences to keep guests happy and loyal. To do so, hospitality brands are choosing Oracle Hospitality OPERA Cloud services to personalize guest experiences, offer new and innovative services and empower staff to provide guests with high-touch customer service anytime, anywhere.

IDeaS, the world's leading provider of revenue management software and services, has scheduled a webinar for March 10, 2020 as part of its continued efforts to aid its clients and the global hotel industry. The webinar, "COVID-19: Key Market Impacts and Tips to Optimize in Times of Demand Disruption," will be co-produced with STR. As a supplement to the webinar, IDeaS will release an educational travel-restriction recovery guide. To learn more and register, visit https://go.rev.ideas.com/COVID-19-key-market-impacts-and-tips-webinar.

INTELITY®, the provider of hospitality's most comprehensive guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the fourth year in a row. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, 2019, and now again in 2020, INTELITY has further solidified its position as the unsurpassed leader in guest experience technology as measured by the highest standards in the industry.

In today's hotel ecosystem, guest data is scattered across many tools: PMS, CRS, official website... which leads to unreliability. In a recent study, CRM experts at dailypoint™ analysed over 4.5 million reservations across 120 hotels and found surprising statistics. The most striking is that the hotels had on average 2.3 profiles for their loyal guests - in other words, these hotels thought they had twice as many loyal guests as they actually had.

Global Hotel Alliance ("GHA"), a network of independent hotel brands worldwide, has entered into a partnership with Shiji Group, a leading global hospitality technology solutions provider, to provide their member brands with a suite of advanced hospitality technology products and services.

A strategic agreement between Alila Hotels and Resorts and leading technology provider to the global travel industry, Sabre Corporation (NASDAQ: SABR), has helped to enable the luxury hotel brand to record significant incremental growth. Propelled by the need to drive both brand loyalty and individual property personality, the partnership made it possible for Alila to develop a personalized digital marketing strategy for its unique locations.

AI in travel life cycle and vertical segments / Using AI in the hospitality landscape to enhance hotel reputation, drive revenue and elevate the customer experience to the next level / Travel management companies intend to invest in chatbot technologies / OTAs are using AI to offer travelers deeper personalization and more automated customer service during the search, shop and buy process / Conclusions.

Samuel Braun, with three properties in Berlin, announced today that it is switching its core property management system (PMS) from a closed legacy system to apaleo, the most open, next-generation cloud-based PMS. The new system is already live in one property, about:berlin Hotel, with the intention to use in other properties.

Shiji Group, a leading global hospitality technology provider, and the Greater Fort Lauderdale Alliance (GFLA), Broward County's official partnership for economic development, announced the company is contributing to tech-focused job growth in the South Florida region with the addition of 70 new high-value tech jobs.

The Institute of Hospitality (IoH), a global community of hospitality professionals, and Amadeus, an industry leading provider of hospitality technology solutions, are proud to announce a new partnership in which Amadeus will provide data-driven insight to IoH members to help strengthen their revenue strategies and deliver exceptional customer experiences.